Nursing Homes · Charles Town, WV
Nursing Homes · Medicare certified
Shenandoah Center
50 Mulberry Tree Street · Charles Town, WV 25414 · 78 certified beds
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About Shenandoah Center
Shenandoah Center is a nursing home in Charles Town, West Virginia. Its capacity is 78 beds, below the West Virginia median of 89 for nursing homes. It is run by a for-profit operator and is part of Genesis Healthcare. It is Medicare certified. Its public inspection record shows 54 citations, the most recent on March 11, 2026. CMS also lists 4 fines or payment denials against it. Nurse staffing averages 3.09 hours per resident per day. It is one of 2 nursing homes listed in Charles Town. Its public records were last updated in October 2026.
Public record
CMS Care Compare, updated October 2026
Certification
Medicare-certified.
Ratings
Overall
2.0Staffing
3.0Quality measures
3.0CMS Care Compare, October 2026.
Inspection history (54)
Records from September 2022 to March 2026.
July 26, 2024
Tag F0698Provide safe, appropriate dialysis care/services for a resident who requires such services.
Severity K: pattern, immediate jeopardy. Corrected September 5, 2024.
July 26, 2024
Tag F0758Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is l….
Severity E: pattern, no actual harm, potential for more than minimal harm. Corrected September 5, 2024.
July 26, 2024
Tag F0583Keep residents' personal and medical records private and confidential.
Severity E: pattern, no actual harm, potential for more than minimal harm. Corrected September 5, 2024.
July 26, 2024
Tag F0623Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected September 5, 2024.
July 26, 2024
Tag F0657Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected September 5, 2024.
July 26, 2024
Tag F0842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected September 5, 2024.
July 26, 2024
Tag F0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity E: pattern, no actual harm, potential for more than minimal harm. Corrected September 5, 2024.
July 26, 2024
Tag F0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E: pattern, no actual harm, potential for more than minimal harm. Corrected September 5, 2024.
July 26, 2024
Tag F0679Provide activities to meet all resident's needs.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected September 5, 2024.
July 26, 2024
Tag F0880Provide and implement an infection prevention and control program.
Severity F: widespread, no actual harm, potential for more than minimal harm. Corrected September 5, 2024.
July 26, 2024
Tag F0919Make sure that a working call system is available in each resident's bathroom and bathing area.
Severity E: pattern, no actual harm, potential for more than minimal harm. Corrected September 5, 2024.
June 14, 2023
Tag F0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected July 22, 2023.
September 30, 2022
Tag F0561Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected November 1, 2022.
September 30, 2022
Tag F0697Provide safe, appropriate pain management for a resident who requires such services.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected November 1, 2022.
September 30, 2022
Tag F0803Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Severity E: pattern, no actual harm, potential for more than minimal harm. Corrected November 1, 2022.
September 30, 2022
Tag F0804Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Severity E: pattern, no actual harm, potential for more than minimal harm. Corrected November 1, 2022.
September 30, 2022
Tag F0880Provide and implement an infection prevention and control program.
Severity E: pattern, no actual harm, potential for more than minimal harm. Corrected November 1, 2022.
September 30, 2022
Tag F0732Post nurse staffing information every day.
Severity E: pattern, no actual harm, potential for more than minimal harm. Corrected November 1, 2022.
September 30, 2022
Tag F0609Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected November 1, 2022.
September 30, 2022
Tag F0809Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Severity E: pattern, no actual harm, potential for more than minimal harm. Corrected November 1, 2022.
Penalties (4)
Total fines: $48,469
July 26, 2024 · Fine
CMS recorded a civil money penalty of $10,023 against this nursing home on July 26, 2024.
July 26, 2024 · Fine
CMS recorded a civil money penalty of $16,801 against this nursing home on July 26, 2024.
July 26, 2024 · Fine
CMS recorded a civil money penalty of $13,627 against this nursing home on July 26, 2024.
July 26, 2024 · Fine
CMS recorded a civil money penalty of $8,018 against this nursing home on July 26, 2024.
Staffing
3.09 nurse hours per resident per day in Q2 2026, about the same as in Q4 2025.
From the payroll records nursing homes file with CMS.
Ownership
For profit
Part of Genesis Healthcare, a chain of 183 nursing homes.
Average CMS star ratings across the chain: 2.4 overall, 2.3 for health inspections, 2.6 for staffing, 3.6 for quality measures.
- Parent company: Genesis WV Holdings LLC
Typical cost
CareScout Cost of Care Survey, 2025
This provider's prices aren't public. Here is what the same care typically costs in West Virginia.
Nearby alternatives
Other licensed providers in Charles Town.
Deciding between options? Nursing Homes Guide: Skilled Nursing & Long-Term Care
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