Nursing Homes · Charles Town, WV
Willow Tree Healthcare Center
Cost data not yet available
SOURCE DATA AUG 2026
Nursing Homes · Medicare certified
Shenandoah Center
50 Mulberry Tree Street · Charles Town, WV 25414 · 78 certified beds
License number not yet on file. We only publish license numbers we can source from an official registry.
NPI 1750565941. Look this up in the CMS NPPES registry (opens in a new tab)
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About Shenandoah Center
In Charles Town, West Virginia, Shenandoah Center is listed as a nursing home. Public records list 78 beds. It is Medicare certified. Ownership records list a for-profit operator and tie the listing to Genesis Healthcare. We hold 54 inspection citations for this listing, the most recent dated 11 March 2026. CMS also lists 4 fine or payment denial actions against it. Reported staffing works out to 3.03 nurse hours per resident per day. Every fact above comes from the public records listed in the sources section on this page. The newest source file we hold for this listing is dated August 2026.
Public record
CMS Care Compare · Source data August 2026
Certification
- Medicare-certified (CMS Certification Number on file)
Ratings
2.0(CMS Care Compare)Source: CMS Care Compare · Updated 2026-06-01.GOV
Staffing rating
2.0Quality-measure rating
4.0Inspections on record
2
Cited deficiencies
32
2.0(CMS Care Compare)Source: CMS Care Compare · Updated 2026-07-01.GOV
Staffing rating
2.0Quality-measure rating
2.0Inspections on record
2
Cited deficiencies
31
Not yet ratedSource: CMS Care Compare · Updated 2026Q1.GOV
Staffing rating
Not publishedQuality-measure rating
Not publishedInspections on record
Not published
Cited deficiencies
Not published
Not yet ratedSource: CMS Care Compare · Updated 2025Q4.GOV
Staffing rating
Not publishedQuality-measure rating
Not publishedInspections on record
Not published
Cited deficiencies
Not published
2.0(CMS Care Compare)Source: CMS Care Compare · Updated 2026-08-01.GOV
Staffing rating
2.0Quality-measure rating
2.0Inspections on record
2
Cited deficiencies
31
Inspection history (54)
Records from September 2022 to March 2026.
March 11, 2026 · E
Citation F0835Federal surveyors cited this nursing home on 2026-03-11 under CMS tag F0835 (CMS scope/severity E: pattern, no actual harm, potential for more than minimal harm) for Administer the facility in a manner that enables it to use its resources effectively and efficiently. The deficiency was recorded as corrected on 2026-04-15. Source: CMS Care Compare Health Deficiencies (as of 2026-06-01).
View original record (opens in a new tab)Source: CMS Care Compare · Updated 2026-03-11.GOVMarch 11, 2026 · D
Citation F0880Federal surveyors cited this nursing home on 2026-03-11 under CMS tag F0880 (CMS scope/severity D: isolated, no actual harm, potential for more than minimal harm) for Provide and implement an infection prevention and control program. The deficiency was recorded as corrected on 2026-04-15. Source: CMS Care Compare Health Deficiencies (as of 2026-06-01).
View original record (opens in a new tab)Source: CMS Care Compare · Updated 2026-03-11.GOVMarch 11, 2026 · D
Citation F0582Federal surveyors cited this nursing home on 2026-03-11 under CMS tag F0582 (CMS scope/severity D: isolated, no actual harm, potential for more than minimal harm) for Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. The deficiency was recorded as corrected on 2026-04-15. Source: CMS Care Compare Health Deficiencies (as of 2026-06-01).
View original record (opens in a new tab)Source: CMS Care Compare · Updated 2026-03-11.GOVMarch 11, 2026 · D
Citation F0699Federal surveyors cited this nursing home on 2026-03-11 under CMS tag F0699 (CMS scope/severity D: isolated, no actual harm, potential for more than minimal harm) for Provide care or services that was trauma informed and/or culturally competent. The deficiency was recorded as corrected on 2026-04-15. Source: CMS Care Compare Health Deficiencies (as of 2026-06-01).
View original record (opens in a new tab)Source: CMS Care Compare · Updated 2026-03-11.GOVMarch 11, 2026 · E
Citation F0812Federal surveyors cited this nursing home on 2026-03-11 under CMS tag F0812 (CMS scope/severity E: pattern, no actual harm, potential for more than minimal harm) for Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. The deficiency was recorded as corrected on 2026-04-15. Source: CMS Care Compare Health Deficiencies (as of 2026-06-01).
View original record (opens in a new tab)Source: CMS Care Compare · Updated 2026-03-11.GOVMarch 11, 2026 · D
Citation F0628Federal surveyors cited this nursing home on 2026-03-11 under CMS tag F0628 (CMS scope/severity D: isolated, no actual harm, potential for more than minimal harm) for Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. The deficiency was recorded as corrected on 2026-04-15. Source: CMS Care Compare Health Deficiencies (as of 2026-06-01).
View original record (opens in a new tab)Source: CMS Care Compare · Updated 2026-03-11.GOVMarch 11, 2026 · D
Citation F0550Federal surveyors cited this nursing home on 2026-03-11 under CMS tag F0550 (CMS scope/severity D: isolated, no actual harm, potential for more than minimal harm) for Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. The deficiency was recorded as corrected on 2026-04-15. Source: CMS Care Compare Health Deficiencies (as of 2026-06-01).
View original record (opens in a new tab)Source: CMS Care Compare · Updated 2026-03-11.GOVMarch 11, 2026 · E
Citation F0689Federal surveyors cited this nursing home on 2026-03-11 under CMS tag F0689 (CMS scope/severity E: pattern, no actual harm, potential for more than minimal harm) for Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. The deficiency was recorded as corrected on 2026-04-15. Source: CMS Care Compare Health Deficiencies (as of 2026-06-01).
View original record (opens in a new tab)Source: CMS Care Compare · Updated 2026-03-11.GOVNovember 6, 2025 · D
Citation F0657Federal surveyors cited this nursing home on 2025-11-06 under CMS tag F0657 (CMS scope/severity D: isolated, no actual harm, potential for more than minimal harm) for Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. The deficiency was recorded as corrected on 2025-12-11. Source: CMS Care Compare Health Deficiencies (as of 2026-06-01).
View original record (opens in a new tab)Source: CMS Care Compare · Updated 2025-11-06.GOVJuly 26, 2024 · J
Citation F0760Federal surveyors cited this nursing home on 2024-07-26 under CMS tag F0760 (CMS scope/severity J: isolated, immediate jeopardy) for Ensure that residents are free from significant medication errors. The deficiency was recorded as corrected on 2024-09-05. Source: CMS Care Compare Health Deficiencies (as of 2026-06-01).
View original record (opens in a new tab)Source: CMS Care Compare · Updated 2024-07-26.GOVJuly 26, 2024 · E
Citation F0561Federal surveyors cited this nursing home on 2024-07-26 under CMS tag F0561 (CMS scope/severity E: pattern, no actual harm, potential for more than minimal harm) for Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. The deficiency was recorded as corrected on 2024-09-05. Source: CMS Care Compare Health Deficiencies (as of 2026-06-01).
View original record (opens in a new tab)Source: CMS Care Compare · Updated 2024-07-26.GOVJuly 26, 2024 · D
Citation F0688Federal surveyors cited this nursing home on 2024-07-26 under CMS tag F0688 (CMS scope/severity D: isolated, no actual harm, potential for more than minimal harm) for Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. The deficiency was recorded as corrected on 2024-09-05. Source: CMS Care Compare Health Deficiencies (as of 2026-06-01).
View original record (opens in a new tab)Source: CMS Care Compare · Updated 2024-07-26.GOVJuly 26, 2024 · J
Citation F0600Federal surveyors cited this nursing home on 2024-07-26 under CMS tag F0600 (CMS scope/severity J: isolated, immediate jeopardy) for Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. The deficiency was recorded as corrected on 2023-11-11. Source: CMS Care Compare Health Deficiencies (as of 2026-06-01).
View original record (opens in a new tab)Source: CMS Care Compare · Updated 2024-07-26.GOVJuly 26, 2024 · E
Citation F0656Federal surveyors cited this nursing home on 2024-07-26 under CMS tag F0656 (CMS scope/severity E: pattern, no actual harm, potential for more than minimal harm) for Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. The deficiency was recorded as corrected on 2024-09-05. Source: CMS Care Compare Health Deficiencies (as of 2026-06-01).
View original record (opens in a new tab)Source: CMS Care Compare · Updated 2024-07-26.GOVJuly 26, 2024 · D
Citation F0725Federal surveyors cited this nursing home on 2024-07-26 under CMS tag F0725 (CMS scope/severity D: isolated, no actual harm, potential for more than minimal harm) for Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. The deficiency was recorded as corrected on 2024-09-05. Source: CMS Care Compare Health Deficiencies (as of 2026-06-01).
View original record (opens in a new tab)Source: CMS Care Compare · Updated 2024-07-26.GOVJuly 26, 2024 · E
Citation F0812Federal surveyors cited this nursing home on 2024-07-26 under CMS tag F0812 (CMS scope/severity E: pattern, no actual harm, potential for more than minimal harm) for Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. The deficiency was recorded as corrected on 2024-09-05. Source: CMS Care Compare Health Deficiencies (as of 2026-06-01).
View original record (opens in a new tab)Source: CMS Care Compare · Updated 2024-07-26.GOVJuly 26, 2024 · G
Citation F0677Federal surveyors cited this nursing home on 2024-07-26 under CMS tag F0677 (CMS scope/severity G: isolated, actual harm) for Provide care and assistance to perform activities of daily living for any resident who is unable. The deficiency was recorded as corrected on 2024-09-05. Source: CMS Care Compare Health Deficiencies (as of 2026-06-01).
View original record (opens in a new tab)Source: CMS Care Compare · Updated 2024-07-26.GOVJuly 26, 2024 · E
Citation F0584Federal surveyors cited this nursing home on 2024-07-26 under CMS tag F0584 (CMS scope/severity E: pattern, no actual harm, potential for more than minimal harm) for Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. The deficiency was recorded as corrected on 2024-09-05. Source: CMS Care Compare Health Deficiencies (as of 2026-06-01).
View original record (opens in a new tab)Source: CMS Care Compare · Updated 2024-07-26.GOVJuly 26, 2024 · E
Citation F0730Federal surveyors cited this nursing home on 2024-07-26 under CMS tag F0730 (CMS scope/severity E: pattern, no actual harm, potential for more than minimal harm) for Observe each nurse aide's job performance and give regular training. The deficiency was recorded as corrected on 2024-09-05. Source: CMS Care Compare Health Deficiencies (as of 2026-06-01).
View original record (opens in a new tab)Source: CMS Care Compare · Updated 2024-07-26.GOVJuly 26, 2024 · D
Citation F0641Federal surveyors cited this nursing home on 2024-07-26 under CMS tag F0641 (CMS scope/severity D: isolated, no actual harm, potential for more than minimal harm) for Ensure each resident receives an accurate assessment. The deficiency was recorded as corrected on 2024-09-05. Source: CMS Care Compare Health Deficiencies (as of 2026-06-01).
View original record (opens in a new tab)Source: CMS Care Compare · Updated 2024-07-26.GOV
Penalties (4)
Total fines on file: $48,469
July 26, 2024 · Fine
Citation FINE-9034CMS recorded a civil money penalty of $10,023 against this nursing home on 2024-07-26 (Fine ID: 9034). Source: CMS Care Compare Penalties (as of 2026-07-01).
View original record (opens in a new tab)Source: CMS Care Compare · Updated 2024-07-26.GOVJuly 26, 2024 · Fine
Citation FINE-9033CMS recorded a civil money penalty of $16,801 against this nursing home on 2024-07-26 (Fine ID: 9033). Source: CMS Care Compare Penalties (as of 2026-07-01).
View original record (opens in a new tab)Source: CMS Care Compare · Updated 2024-07-26.GOVJuly 26, 2024 · Fine
Citation FINE-9035CMS recorded a civil money penalty of $13,627 against this nursing home on 2024-07-26 (Fine ID: 9035). Source: CMS Care Compare Penalties (as of 2026-07-01).
View original record (opens in a new tab)Source: CMS Care Compare · Updated 2024-07-26.GOVJuly 26, 2024 · Fine
Citation FINE-9036CMS recorded a civil money penalty of $8,018 against this nursing home on 2024-07-26 (Fine ID: 9036). Source: CMS Care Compare Penalties (as of 2026-07-01).
View original record (opens in a new tab)Source: CMS Care Compare · Updated 2024-07-26.GOV
Staffing
Latest: 3.03 nurse staffing hours per resident per day (2026Q1)
Staffing trend (5 periods)
- 2025Q43.12 hrs/resident/day
- 2026-06-013.12 hrs/resident/day
- 2026-07-013.03 hrs/resident/day
- 2026-08-013.03 hrs/resident/day
- 2026Q13.03 hrs/resident/day
Most recent period is lower than 2025Q4 (-0.08 hrs/resident/day). Figures are CMS-reported nurse staffing hours, not our estimate.
Ownership
For profit
CMS Care Compare chain: Genesis Healthcare
Chain ID 237 · 184 facilities in chain (CMS)
- Chain average overall rating: 2.4
- Chain average health inspection rating: 2.3
- Chain average staffing rating: 2.5
- Chain average quality measure rating: 3.5
Chain averages are CMS-published figures for facilities sharing this Chain ID (formerly Affiliated Entity). They are not ElderCareCosts scores.
Parent organization: Genesis WV Holdings LLC
parent · PAC 3173600269
Recent changes to this listing
Watch this facility: new record changes publish to an RSS feed any feed reader can follow. No signup.
Each line is a difference between two readings of a government file. It says what the source reported, not what the provider did.
Sep 1, 2026Ownership changed
The source now records ownership as "For profit".
Reported by CMS nursing homes (ownership)
Sep 1, 2026Ownership changed
The source now records ownership as "For profit - Corporation".
Reported by CMS nursing homes (provider info)
Aug 6, 2026Ownership changed
The source now records ownership as "For profit".
Reported by CMS nursing homes (ownership)
Jul 24, 2026Ownership changed
The source now records ownership as "For profit - Corporation".
Reported by CMS nursing homes (provider info)
Jul 24, 2026Ownership changed
The source now records ownership as "For profit".
Reported by CMS nursing homes (ownership)
Ratings, inspections, and penalties are public records, reproduced in plain English without edits to their substance. View source records · What these measures mean.
Typical cost
Genworth CareScout Cost of Care Survey · 2025
This provider doesn't publish a specific price to us. Below is the typical WV range for the care type(s) it offers. Use it as context, not a quote.
Nursing Homes
Median · WV$12,836/moSee full WV cost breakdownSource: Genworth CareScout Cost of Care Survey · Updated 2025
Nearby alternatives
Other licensed providers in Charles Town, with their own public records.
A comparison puts both public records in one view and marks any measure the two are not held to alike, so a blank never reads as a bad score.
Deciding between options? Nursing Homes Guide: Skilled Nursing & Long-Term Care
Check availability and pricing at Shenandoah Center
Request info and we'll pass it directly to Shenandoah Center, or call them at 3047241101 if you'd rather talk now.
Trust & methodology
Where this information came from
Each block below is one file we read, the date on that file, and the fields on this page that came from it. The date is when the source published or we retrieved it, not the day we last looked at this listing.
- CMS nursing homes (provider info)as of August 2026
- Chain identifier, Chain name, City, CMS Special Focus status, County, Licensed capacity, Map location, Medicare certification number, Name, Phone number, State, Street address, ZIP code
- CMS nursing homes (ownership)as of July 2026
- Ownership type, Parent organization
- CMS enrollmentas of July 2026
- NPI
- CMS nursing homes (payroll-based journal staffing)as of June 2026
- Staffing hours per resident day
Read how we handle every file on the data sources page.