Nursing Homes · Medicare certified
Bickford Health Care Center
14 Main Street · Windsor Locks, CT 06096 · 48 certified beds
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About Bickford Health Care Center
Bickford Health Care Center is a nursing home in Windsor Locks, Connecticut. Its capacity is 48 beds, below the Capitol County median of 120 for nursing homes. It is run by a nonprofit operator and is part of Newport Bickford INC. It is Medicare certified. Its public inspection record shows 100 citations, the most recent on March 25, 2026. CMS also lists 4 fines or payment denials against it. Nurse staffing averages 4.36 hours per resident per day. Its public records were last updated in August 2026.
Public record
CMS Care Compare, updated October 2026
Special Focus Facility candidate
CMS lists this nursing home as a candidate for its Special Focus Facility program, which is for nursing homes with a history of serious quality issues. About the program.
Certification
Medicare-certified.
Ratings
Overall
1.0Staffing
1.0Quality measures
2.0CMS Care Compare, October 2026.
Inspection history (100)
Records from December 2021 to March 2026.
April 29, 2024
Tag F0640Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected June 10, 2024.
April 29, 2024
Tag F0692Provide enough food/fluids to maintain a resident's health.
Severity E: pattern, no actual harm, potential for more than minimal harm. Corrected June 10, 2024.
April 29, 2024
Tag F0610Respond appropriately to all alleged violations.
Severity E: pattern, no actual harm, potential for more than minimal harm. Corrected June 10, 2024.
April 29, 2024
Tag F0851Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Severity E: pattern, no actual harm, potential for more than minimal harm. Corrected June 10, 2024.
April 29, 2024
Tag F0625Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected June 10, 2024.
April 29, 2024
Tag F0600Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity E: pattern, no actual harm, potential for more than minimal harm. Corrected June 10, 2024.
April 29, 2024
Tag F0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity E: pattern, no actual harm, potential for more than minimal harm. Corrected June 10, 2024.
April 29, 2024
Tag F0758Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is l….
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected June 10, 2024.
April 29, 2024
Tag F0609Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity E: pattern, no actual harm, potential for more than minimal harm. Corrected June 10, 2024.
April 29, 2024
Tag F0578Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected June 10, 2024.
April 29, 2024
Tag F0623Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected June 10, 2024.
April 29, 2024
Tag F0686Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity E: pattern, no actual harm, potential for more than minimal harm. Corrected June 10, 2024.
April 29, 2024
Tag F0657Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity E: pattern, no actual harm, potential for more than minimal harm. Corrected June 10, 2024.
December 28, 2021
Tag F0838Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Severity E: pattern, no actual harm, potential for more than minimal harm. Corrected March 17, 2022.
December 28, 2021
Tag F0867Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Severity C: widespread, no actual harm, potential for minimal harm. Corrected March 17, 2022.
December 28, 2021
Tag F0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected March 17, 2022.
December 28, 2021
Tag F0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E: pattern, no actual harm, potential for more than minimal harm. Corrected March 17, 2022.
December 28, 2021
Tag F0881Implement a program that monitors antibiotic use.
Severity F: widespread, no actual harm, potential for more than minimal harm. Corrected March 17, 2022.
December 28, 2021
Tag F0886Perform COVID19 testing on residents and staff.
Severity E: pattern, no actual harm, potential for more than minimal harm. Corrected March 17, 2022.
December 28, 2021
Tag F0622Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected March 17, 2022.
Penalties (4)
Total fines: $122,338
January 13, 2026 · Fine
CMS recorded a civil money penalty of $57,715 against this nursing home on January 13, 2026.
March 14, 2025 · Fine
CMS recorded a civil money penalty of $55,632 against this nursing home on March 14, 2025.
December 11, 2024 · Fine
CMS recorded a civil money penalty of $8,991 against this nursing home on December 11, 2024.
April 29, 2024 · Payment Denial
CMS recorded a Medicare/Medicaid payment denial for new admissions starting July 29, 2024, lasting 71 days (triggered by inspection on April 29, 2024).
Staffing
4.36 nurse hours per resident per day in Q4 2025.
From the payroll records nursing homes file with CMS.
Ownership
Non profit - Other
- Parent company: Newport Bickford INC
Typical cost
CareScout Cost of Care Survey, 2025
This provider's prices aren't public. Here is what the same care typically costs in Connecticut.
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