Nursing Homes · Medicare certified
Bickford Health Care Center
14 Main Street · Windsor Locks, CT 06096 · 48 certified beds
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About Bickford Health Care Center
Bickford Health Care Center is a nursing home in Windsor Locks, Connecticut. Its capacity is 48 beds, below the Capitol County median of 120 for nursing homes. It is run by a nonprofit operator and is part of Newport Bickford INC. It is Medicare certified. Its public inspection record shows 100 citations, the most recent on March 25, 2026. CMS also lists 4 fines or payment denials against it. Nurse staffing averages 4.36 hours per resident per day. Its public records were last updated in August 2026.
Public record
CMS Care Compare, updated October 2026
Special Focus Facility candidate
CMS lists this nursing home as a candidate for its Special Focus Facility program, which is for nursing homes with a history of serious quality issues. About the program.
Certification
Medicare-certified.
Ratings
Overall
1.0Staffing
1.0Quality measures
2.0CMS Care Compare, October 2026.
Inspection history (100)
Records from December 2021 to March 2026.
January 13, 2026
Tag F0947Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Severity B: pattern, no actual harm, potential for minimal harm.
January 13, 2026
Tag F0655Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted.
Severity D: isolated, no actual harm, potential for more than minimal harm.
January 13, 2026
Tag F0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity E: pattern, no actual harm, potential for more than minimal harm.
January 13, 2026
Tag F0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E: pattern, no actual harm, potential for more than minimal harm.
January 13, 2026
Tag F0725Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Severity D: isolated, no actual harm, potential for more than minimal harm.
January 13, 2026
Tag F0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D: isolated, no actual harm, potential for more than minimal harm.
November 4, 2025
Tag F0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected December 2, 2025.
March 14, 2025
Tag F0686Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity G: isolated, actual harm. Corrected May 22, 2025.
March 14, 2025
Tag F0580Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected May 22, 2025.
March 14, 2025
Tag F0658Ensure services provided by the nursing facility meet professional standards of quality.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected May 22, 2025.
December 11, 2024
Tag F0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G: isolated, actual harm. Corrected January 3, 2025.
August 21, 2024
Tag F0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected September 13, 2024.
August 21, 2024
Tag F0842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected September 13, 2024.
April 29, 2024
Tag F0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F: widespread, no actual harm, potential for more than minimal harm. Corrected June 10, 2024.
April 29, 2024
Tag F0565Honor the resident's right to organize and participate in resident/family groups in the facility.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected June 10, 2024.
April 29, 2024
Tag F0607Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Severity E: pattern, no actual harm, potential for more than minimal harm. Corrected June 10, 2024.
April 29, 2024
Tag F0585Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Severity E: pattern, no actual harm, potential for more than minimal harm. Corrected June 10, 2024.
April 29, 2024
Tag F0842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected June 10, 2024.
April 29, 2024
Tag F0658Ensure services provided by the nursing facility meet professional standards of quality.
Severity E: pattern, no actual harm, potential for more than minimal harm. Corrected June 10, 2024.
April 29, 2024
Tag F0727Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Severity E: pattern, no actual harm, potential for more than minimal harm. Corrected June 10, 2024.
Penalties (4)
Total fines: $122,338
January 13, 2026 · Fine
CMS recorded a civil money penalty of $57,715 against this nursing home on January 13, 2026.
March 14, 2025 · Fine
CMS recorded a civil money penalty of $55,632 against this nursing home on March 14, 2025.
December 11, 2024 · Fine
CMS recorded a civil money penalty of $8,991 against this nursing home on December 11, 2024.
April 29, 2024 · Payment Denial
CMS recorded a Medicare/Medicaid payment denial for new admissions starting July 29, 2024, lasting 71 days (triggered by inspection on April 29, 2024).
Staffing
4.36 nurse hours per resident per day in Q4 2025.
From the payroll records nursing homes file with CMS.
Ownership
Non profit - Other
- Parent company: Newport Bickford INC
Typical cost
CareScout Cost of Care Survey, 2025
This provider's prices aren't public. Here is what the same care typically costs in Connecticut.
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