Nursing Homes · Medicare certified
Complete Care at Heritage LLC
7232 German Hill Road · Dundalk, MD 21222 · 177 certified beds
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About Complete Care at Heritage LLC
Complete Care at Heritage LLC is a nursing home in Dundalk, Maryland. Its capacity is 177 beds, above the Baltimore County median of 120 for nursing homes. It is run by a for-profit operator and is part of Complete Care. It is Medicare certified. Its public inspection record shows 72 citations, the most recent on February 25, 2026. CMS also lists 2 fines or payment denials against it. Nurse staffing averages 3.52 hours per resident per day. Its public records were last updated in October 2026.
Public record
CMS Care Compare, updated October 2026
Certification
Medicare-certified.
Ratings
Overall
2.0Staffing
2.0Quality measures
5.0CMS Care Compare, October 2026.
Inspection history (72)
Records from January 2019 to February 2026.
January 22, 2019
Tag F0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected March 8, 2019.
January 22, 2019
Tag F0550Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected March 8, 2019.
January 22, 2019
Tag F0676Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected March 8, 2019.
January 22, 2019
Tag F0756Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected March 8, 2019.
January 22, 2019
Tag F0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected March 8, 2019.
January 22, 2019
Tag F0880Provide and implement an infection prevention and control program.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected March 8, 2019.
January 22, 2019
Tag F0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E: pattern, no actual harm, potential for more than minimal harm. Corrected March 8, 2019.
January 22, 2019
Tag F0759Ensure medication error rates are not 5 percent or greater.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected March 8, 2019.
January 22, 2019
Tag F0757Ensure each resident’s drug regimen must be free from unnecessary drugs.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected March 8, 2019.
January 22, 2019
Tag F0711Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected March 8, 2019.
January 22, 2019
Tag F0584Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected March 8, 2019.
January 22, 2019
Tag F0561Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected March 8, 2019.
Penalties (2)
Total fines: $129,919
February 26, 2025 · Fine
CMS recorded a civil money penalty of $60,132 against this nursing home on February 26, 2025.
August 22, 2023 · Fine
CMS recorded a civil money penalty of $69,787 against this nursing home on August 22, 2023.
Staffing
3.52 nurse hours per resident per day in Q2 2026, up from 3.33 in Q4 2025.
From the payroll records nursing homes file with CMS.
Ownership
For profit
Part of Complete Care, a chain of 85 nursing homes.
Average CMS star ratings across the chain: 3.3 overall, 2.7 for health inspections, 2.4 for staffing, 4.6 for quality measures.
Typical cost
CareScout Cost of Care Survey, 2025
This provider's prices aren't public. Here is what the same care typically costs in Maryland.
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