Complete Care at Heritage LLC

Certification

Medicare-certified.

Ratings

Inspection history (72)

Records from January 2019 to February 2026.

• September 16, 2025

  Tag F0578

  Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

  Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected October 29, 2025.

• September 16, 2025

  Tag F0641

  Ensure each resident receives an accurate assessment.

  Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected October 29, 2025.

• September 16, 2025

  Tag F0925

  Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

  Severity E: pattern, no actual harm, potential for more than minimal harm. Corrected October 29, 2025.

• September 16, 2025

  Tag F0842

  Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

  Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected October 29, 2025.

• September 16, 2025

  Tag F0880

  Provide and implement an infection prevention and control program.

  Severity E: pattern, no actual harm, potential for more than minimal harm. Corrected October 29, 2025.

• September 16, 2025

  Tag F0887

  Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

  Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected October 29, 2025.

• September 16, 2025

  Tag F0677

  Provide care and assistance to perform activities of daily living for any resident who is unable.

  Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected October 29, 2025.

• February 26, 2025

  Tag F0760

  Ensure that residents are free from significant medication errors.

  Severity J: isolated, immediate jeopardy. Corrected May 2, 2025.

• August 22, 2023

  Tag F0756

  Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

  Severity E: pattern, no actual harm, potential for more than minimal harm. Corrected October 6, 2023.

• August 22, 2023

  Tag F0812

  Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

  Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected November 14, 2023.

• August 22, 2023

  Tag F0925

  Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

  Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected October 6, 2023.

• August 22, 2023

  Tag F0700

  Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

  Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected October 6, 2023.

• August 22, 2023

  Tag F0880

  Provide and implement an infection prevention and control program.

  Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected November 14, 2023.

• August 22, 2023

  Tag F0550

  Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

  Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected October 6, 2023.

• August 22, 2023

  Tag F0584

  Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

  Severity E: pattern, no actual harm, potential for more than minimal harm. Corrected November 14, 2023.

• August 22, 2023

  Tag F0658

  Ensure services provided by the nursing facility meet professional standards of quality.

  Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected October 6, 2023.

• August 22, 2023

  Tag F0759

  Ensure medication error rates are not 5 percent or greater.

  Severity E: pattern, no actual harm, potential for more than minimal harm. Corrected October 6, 2023.

• August 22, 2023

  Tag F0600

  Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

  Severity G: isolated, actual harm. Corrected October 6, 2023.

• August 22, 2023

  Tag F0732

  Post nurse staffing information every day.

  Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected October 6, 2023.

• August 22, 2023

  Tag F0842

  Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

  Severity E: pattern, no actual harm, potential for more than minimal harm. Corrected November 14, 2023.

Penalties (2)

Total fines: $129,919

• February 26, 2025 · Fine

  CMS recorded a civil money penalty of $60,132 against this nursing home on February 26, 2025.

• August 22, 2023 · Fine

  CMS recorded a civil money penalty of $69,787 against this nursing home on August 22, 2023.

Staffing

3.52 nurse hours per resident per day in Q2 2026, up from 3.33 in Q4 2025.

From the payroll records nursing homes file with CMS.

Ownership

For profit