Nursing Homes · Medicare certified
Complete Care at Heritage LLC
7232 German Hill Road · Dundalk, MD 21222 · 177 certified beds
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About Complete Care at Heritage LLC
Complete Care at Heritage LLC is a nursing home in Dundalk, Maryland. Its capacity is 177 beds, above the Baltimore County median of 120 for nursing homes. It is run by a for-profit operator and is part of Complete Care. It is Medicare certified. Its public inspection record shows 72 citations, the most recent on February 25, 2026. CMS also lists 2 fines or payment denials against it. Nurse staffing averages 3.52 hours per resident per day. Its public records were last updated in October 2026.
Public record
CMS Care Compare, updated October 2026
Certification
Medicare-certified.
Ratings
Overall
2.0Staffing
2.0Quality measures
5.0CMS Care Compare, October 2026.
Inspection history (72)
Records from January 2019 to February 2026.
August 22, 2023
Tag F0940Develop, implement, and/or maintain an effective training program for all new and existing staff members.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected October 6, 2023.
August 22, 2023
Tag F0949Provide behavior health training consistent with the requirements and as determined by a facility assessment.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected October 6, 2023.
August 22, 2023
Tag F0728Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected October 6, 2023.
August 22, 2023
Tag F0580Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected October 6, 2023.
August 22, 2023
Tag F0610Respond appropriately to all alleged violations.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected October 6, 2023.
August 22, 2023
Tag F0947Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Severity E: pattern, no actual harm, potential for more than minimal harm. Corrected October 6, 2023.
August 22, 2023
Tag F0557Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected October 6, 2023.
August 22, 2023
Tag F0758Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is l….
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected November 14, 2023.
August 22, 2023
Tag F0609Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected October 6, 2023.
August 22, 2023
Tag F0657Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity E: pattern, no actual harm, potential for more than minimal harm. Corrected October 6, 2023.
August 22, 2023
Tag F0604Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected October 6, 2023.
August 22, 2023
Tag F0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity J: isolated, immediate jeopardy. Corrected October 6, 2023.
August 22, 2023
Tag F0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity E: pattern, no actual harm, potential for more than minimal harm. Corrected November 14, 2023.
August 22, 2023
Tag F0760Ensure that residents are free from significant medication errors.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected October 6, 2023.
January 22, 2019
Tag F0692Provide enough food/fluids to maintain a resident's health.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected March 8, 2019.
January 22, 2019
Tag F0625Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected March 8, 2019.
January 22, 2019
Tag F0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected March 8, 2019.
January 22, 2019
Tag F0730Observe each nurse aide's job performance and give regular training.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected March 8, 2019.
January 22, 2019
Tag F0842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected March 8, 2019.
January 22, 2019
Tag F0686Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected March 8, 2019.
Penalties (2)
Total fines: $129,919
February 26, 2025 · Fine
CMS recorded a civil money penalty of $60,132 against this nursing home on February 26, 2025.
August 22, 2023 · Fine
CMS recorded a civil money penalty of $69,787 against this nursing home on August 22, 2023.
Staffing
3.52 nurse hours per resident per day in Q2 2026, up from 3.33 in Q4 2025.
From the payroll records nursing homes file with CMS.
Ownership
For profit
Part of Complete Care, a chain of 85 nursing homes.
Average CMS star ratings across the chain: 3.3 overall, 2.7 for health inspections, 2.4 for staffing, 4.6 for quality measures.
Typical cost
CareScout Cost of Care Survey, 2025
This provider's prices aren't public. Here is what the same care typically costs in Maryland.
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