Complete Care at Hagerstown

Certification

Medicare-certified.

Ratings

Inspection history (81)

Records from July 2021 to April 2026.

• July 2, 2021

  Tag F0609

  Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

  Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected August 3, 2021.

• July 2, 2021

  Tag F0655

  Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted.

  Severity E: pattern, no actual harm, potential for more than minimal harm. Corrected August 3, 2021.

• July 2, 2021

  Tag F0922

  Have enough backup water supply for essential areas of the nursing home.

  Severity C: widespread, no actual harm, potential for minimal harm. Corrected August 3, 2021.

• July 2, 2021

  Tag F0919

  Make sure that a working call system is available in each resident's bathroom and bathing area.

  Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected August 3, 2021.

• July 2, 2021

  Tag F0684

  Provide appropriate treatment and care according to orders, resident’s preferences and goals.

  Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected August 3, 2021.

• July 2, 2021

  Tag F0761

  Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

  Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected August 3, 2021.

• July 2, 2021

  Tag F0880

  Provide and implement an infection prevention and control program.

  Severity E: pattern, no actual harm, potential for more than minimal harm. Corrected August 3, 2021.

• July 2, 2021

  Tag F0622

  Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

  Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected August 3, 2021.

• July 2, 2021

  Tag F0641

  Ensure each resident receives an accurate assessment.

  Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected August 3, 2021.

• July 2, 2021

  Tag F0584

  Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

  Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected August 3, 2021.

• July 2, 2021

  Tag F0790

  Provide routine and 24-hour emergency dental care for each resident.

  Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected August 3, 2021.

• July 2, 2021

  Tag F0759

  Ensure medication error rates are not 5 percent or greater.

  Severity E: pattern, no actual harm, potential for more than minimal harm. Corrected August 3, 2021.

• July 2, 2021

  Tag F0686

  Provide appropriate pressure ulcer care and prevent new ulcers from developing.

  Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected August 3, 2021.

• July 2, 2021

  Tag F0657

  Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

  Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected August 3, 2021.

• July 2, 2021

  Tag F0610

  Respond appropriately to all alleged violations.

  Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected August 3, 2021.

• July 2, 2021

  Tag F0658

  Ensure services provided by the nursing facility meet professional standards of quality.

  Severity E: pattern, no actual harm, potential for more than minimal harm. Corrected August 3, 2021.

• July 2, 2021

  Tag F0624

  Prepare residents for a safe transfer or discharge from the nursing home.

  Severity E: pattern, no actual harm, potential for more than minimal harm. Corrected August 3, 2021.

• July 2, 2021

  Tag F0661

  Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.

  Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected August 3, 2021.

• July 2, 2021

  Tag F0710

  Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.

  Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected August 3, 2021.

• July 2, 2021

  Tag F0842

  Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

  Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected August 3, 2021.

Penalties (2)

Total fines: $43,352

• January 29, 2026 · Fine

  CMS recorded a civil money penalty of $14,082 against this nursing home on January 29, 2026.

• January 9, 2025 · Fine

  CMS recorded a civil money penalty of $29,270 against this nursing home on January 9, 2025.

Staffing

4.30 nurse hours per resident per day in Q2 2026, up from 4.17 in Q4 2025.

From the payroll records nursing homes file with CMS.

Ownership

For profit