Complete Care at Hagerstown

Certification

Medicare-certified.

Ratings

Inspection history (81)

Records from July 2021 to April 2026.

• April 2, 2026

  Tag F0686

  Provide appropriate pressure ulcer care and prevent new ulcers from developing.

  Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected April 28, 2026.

• April 2, 2026

  Tag F0684

  Provide appropriate treatment and care according to orders, resident’s preferences and goals.

  Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected April 28, 2026.

• April 2, 2026

  Tag F0584

  Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

  Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected April 28, 2026.

• January 29, 2026

  Tag F0610

  Respond appropriately to all alleged violations.

  Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected March 30, 2026.

• January 29, 2026

  Tag F0835

  Administer the facility in a manner that enables it to use its resources effectively and efficiently.

  Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected March 30, 2026.

• January 29, 2026

  Tag F0840

  Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service.

  Severity F: widespread, no actual harm, potential for more than minimal harm. Corrected March 30, 2026.

• January 29, 2026

  Tag F0868

  Have the Quality Assessment and Assurance group have the required members and meet at least quarterly.

  Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected March 30, 2026.

• January 29, 2026

  Tag F0837

  Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility.

  Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected March 30, 2026.

• January 29, 2026

  Tag F0838

  Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

  Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected March 30, 2026.

• January 29, 2026

  Tag F0940

  Develop, implement, and/or maintain an effective training program for all new and existing staff members.

  Severity F: widespread, no actual harm, potential for more than minimal harm. Corrected March 30, 2026.

• January 29, 2026

  Tag F0609

  Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

  Severity E: pattern, no actual harm, potential for more than minimal harm. Corrected March 30, 2026.

• January 29, 2026

  Tag F0689

  Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

  Severity J: isolated, immediate jeopardy. Corrected March 30, 2026.

• January 29, 2026

  Tag F0658

  Ensure services provided by the nursing facility meet professional standards of quality.

  Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected March 30, 2026.

• January 29, 2026

  Tag F0947

  Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

  Severity F: widespread, no actual harm, potential for more than minimal harm. Corrected March 30, 2026.

• January 29, 2026

  Tag F0730

  Observe each nurse aide's job performance and give regular training.

  Severity F: widespread, no actual harm, potential for more than minimal harm. Corrected March 30, 2026.

• January 29, 2026

  Tag F0726

  Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

  Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected March 30, 2026.

• January 29, 2026

  Tag F0600

  Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

  Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected March 30, 2026.

• January 29, 2026

  Tag F0711

  Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.

  Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected March 30, 2026.

• January 29, 2026

  Tag F0757

  Ensure each resident’s drug regimen must be free from unnecessary drugs.

  Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected March 30, 2026.

• January 29, 2026

  Tag F0550

  Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

  Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected March 30, 2026.

Penalties (2)

Total fines: $43,352

• January 29, 2026 · Fine

  CMS recorded a civil money penalty of $14,082 against this nursing home on January 29, 2026.

• January 9, 2025 · Fine

  CMS recorded a civil money penalty of $29,270 against this nursing home on January 9, 2025.

Staffing

4.30 nurse hours per resident per day in Q2 2026, up from 4.17 in Q4 2025.

From the payroll records nursing homes file with CMS.

Ownership

For profit