Nursing Homes · Hagerstown, MD
Nursing Homes · Medicare certified
Complete Care at Hagerstown
14014 Marsh Pike · Hagerstown, MD 21742 · 60 certified beds
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About Complete Care at Hagerstown
Complete Care at Hagerstown is a nursing home in Hagerstown, Maryland. Its capacity is 60 beds, below the Washington County median of 66 for nursing homes. It is run by a for-profit operator and is part of Complete Care. It is Medicare certified. Its public inspection record shows 81 citations, the most recent on April 2, 2026. CMS also lists 2 fines or payment denials against it. Nurse staffing averages 4.30 hours per resident per day. It is one of 6 nursing homes listed in Hagerstown. Its public records were last updated in October 2026.
Public record
CMS Care Compare, updated October 2026
Certification
Medicare-certified.
Ratings
Overall
2.0Staffing
3.0Quality measures
5.0CMS Care Compare, October 2026.
Inspection history (81)
Records from July 2021 to April 2026.
October 21, 2025
Tag F0610Respond appropriately to all alleged violations.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected December 3, 2025.
October 21, 2025
Tag F0842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected December 3, 2025.
October 21, 2025
Tag F0677Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected December 3, 2025.
May 14, 2025
Tag F0756Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected June 27, 2025.
May 14, 2025
Tag F0585Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected June 27, 2025.
May 14, 2025
Tag F0645PASARR screening for Mental disorders or Intellectual Disabilities.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected June 27, 2025.
May 14, 2025
Tag F0730Observe each nurse aide's job performance and give regular training.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected June 27, 2025.
May 14, 2025
Tag F0757Ensure each resident’s drug regimen must be free from unnecessary drugs.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected June 27, 2025.
May 14, 2025
Tag F0699Provide care or services that was trauma informed and/or culturally competent.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected June 27, 2025.
May 14, 2025
Tag F0584Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected June 27, 2025.
May 14, 2025
Tag F0641Ensure each resident receives an accurate assessment.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected June 27, 2025.
May 14, 2025
Tag F0685Assist a resident in gaining access to vision and hearing services.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected June 27, 2025.
May 14, 2025
Tag F0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected June 27, 2025.
May 14, 2025
Tag F0887Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected June 27, 2025.
May 14, 2025
Tag F0580Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected June 27, 2025.
May 14, 2025
Tag F0677Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected June 27, 2025.
May 14, 2025
Tag F0577Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected June 27, 2025.
May 14, 2025
Tag F0679Provide activities to meet all resident's needs.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected June 27, 2025.
May 14, 2025
Tag F0755Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected June 27, 2025.
May 14, 2025
Tag F0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected June 27, 2025.
Penalties (2)
Total fines: $43,352
January 29, 2026 · Fine
CMS recorded a civil money penalty of $14,082 against this nursing home on January 29, 2026.
January 9, 2025 · Fine
CMS recorded a civil money penalty of $29,270 against this nursing home on January 9, 2025.
Staffing
4.30 nurse hours per resident per day in Q2 2026, up from 4.17 in Q4 2025.
From the payroll records nursing homes file with CMS.
Ownership
For profit
Part of Complete Care, a chain of 85 nursing homes.
Average CMS star ratings across the chain: 3.3 overall, 2.7 for health inspections, 2.4 for staffing, 4.6 for quality measures.
Typical cost
CareScout Cost of Care Survey, 2025
This provider's prices aren't public. Here is what the same care typically costs in Maryland.
Nearby alternatives
Other licensed providers in Hagerstown.
Nursing Homes · Hagerstown, MD
Creekside Center for Rehabilitation and Nursing
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Hagerstown Healthcare Center
Deciding between options? Nursing Homes Guide: Skilled Nursing & Long-Term Care
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