Nursing Homes · Rochester, NY
Nursing Homes · Medicare certified
Waterview Heights Rehabilitation and Nursing Cente
135 Meridan St. · Rochester, NY 14612 · 229 certified beds
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About Waterview Heights Rehabilitation and Nursing Cente
Waterview Heights Rehabilitation and Nursing Cente is a nursing home in Rochester, New York. Its capacity is 229 beds, above the Monroe County median of 120 for nursing homes. It is run by a for-profit operator and is part of Hurlbut Care. It is Medicare certified. Its public inspection record shows 86 citations, the most recent on December 22, 2025. CMS also lists 4 fines or payment denials against it. Nurse staffing averages 3.95 hours per resident per day. It is one of 23 nursing homes listed in Rochester. Residents and families can raise concerns with the New York State Long-Term Care Ombudsman Program at 1-855-582-6769. Its public records were last updated in October 2026.
Public record
CMS Care Compare, updated October 2026
Special Focus Facility
CMS has placed this nursing home in its Special Focus Facility program, which is for nursing homes with a history of serious quality issues. CMS inspects homes in the program more often. About the program.
Certification
Medicare-certified.
Ratings
CMS has not published a star rating for this nursing home. That usually follows a recent certification or a change of owner.
Inspection history (86)
Records from January 2024 to December 2025.
September 17, 2024
Tag F0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F: widespread, no actual harm, potential for more than minimal harm. Corrected November 15, 2024.
September 17, 2024
Tag F0725Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Severity I: widespread, actual harm. Corrected November 15, 2024.
September 17, 2024
Tag F0600Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity K: pattern, immediate jeopardy. Corrected November 15, 2024.
September 17, 2024
Tag F0837Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility.
Severity L: widespread, immediate jeopardy. Corrected November 15, 2024.
September 17, 2024
Tag F0550Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity I: widespread, actual harm. Corrected November 15, 2024.
September 17, 2024
Tag F0693Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected January 13, 2025.
September 17, 2024
Tag F0883Develop and implement policies and procedures for flu and pneumonia vaccinations.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected November 15, 2024.
September 17, 2024
Tag F0655Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted.
Severity F: widespread, no actual harm, potential for more than minimal harm. Corrected November 15, 2024.
September 17, 2024
Tag F0686Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity K: pattern, immediate jeopardy. Corrected January 13, 2025.
September 17, 2024
Tag F0880Provide and implement an infection prevention and control program.
Severity E: pattern, no actual harm, potential for more than minimal harm. Corrected November 15, 2024.
September 17, 2024
Tag F0584Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity F: widespread, no actual harm, potential for more than minimal harm. Corrected November 15, 2024.
September 17, 2024
Tag F0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity E: pattern, no actual harm, potential for more than minimal harm. Corrected November 15, 2024.
January 25, 2024
Tag F0732Post nurse staffing information every day.
Severity B: pattern, no actual harm, potential for minimal harm. Corrected March 15, 2024.
January 25, 2024
Tag F0558Reasonably accommodate the needs and preferences of each resident.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected March 15, 2024.
January 25, 2024
Tag F0758Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is l….
Severity E: pattern, no actual harm, potential for more than minimal harm. Corrected March 15, 2024.
January 25, 2024
Tag F0745Provide medically-related social services to help each resident achieve the highest possible quality of life.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected March 15, 2024.
January 25, 2024
Tag F0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E: pattern, no actual harm, potential for more than minimal harm. Corrected April 22, 2024.
January 25, 2024
Tag F0557Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected March 15, 2024.
January 25, 2024
Tag F0582Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Severity B: pattern, no actual harm, potential for minimal harm. Corrected March 15, 2024.
January 25, 2024
Tag F0760Ensure that residents are free from significant medication errors.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected April 22, 2024.
Penalties (4)
Total fines: $804,844
December 22, 2025 · Fine
CMS recorded a civil money penalty of $304,450 against this nursing home on December 22, 2025.
December 22, 2025 · Payment Denial
CMS recorded a Medicare/Medicaid payment denial for new admissions starting February 14, 2026, lasting 102 days (triggered by inspection on December 22, 2025).
May 9, 2025 · Fine
CMS recorded a civil money penalty of $185,840 against this nursing home on May 9, 2025.
September 17, 2024 · Fine
CMS recorded a civil money penalty of $314,554 against this nursing home on September 17, 2024.
Staffing
3.95 nurse hours per resident per day in Q2 2026, up from 3.44 in Q4 2025.
From the payroll records nursing homes file with CMS.
Ownership
For profit
Part of Hurlbut Care, a chain of 13 nursing homes.
Average CMS star ratings across the chain: 3.9 overall, 3.8 for health inspections, 2.7 for staffing, 3.1 for quality measures.
- Parent company: Hurlbut Health Consulting, LLC
Typical cost
CareScout Cost of Care Survey, 2025
This provider's prices aren't public. Here is what the same care typically costs in New York.
What Medicaid pays nursing homes
This is what New York Medicaid pays a nursing home for each resident per day. It is not what a family pays privately, but it shows what the state treats as the cost of a day of care.
Median facility daily rate
$273.87per day
About $8,326 a month.
Median we calculated from the state's own facility rate file, January 1, 2025. Based on 591 facilities.
Source: NYSDOH: January 2025 Nursing Home Initial Rates (Type NF MedicaidRate) (opens in a new tab), updated 2025-01-01
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