Nursing Homes · Rochester, NY
Nursing Homes · Medicare certified
Waterview Heights Rehabilitation and Nursing Cente
135 Meridan St. · Rochester, NY 14612 · 229 certified beds
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About Waterview Heights Rehabilitation and Nursing Cente
Waterview Heights Rehabilitation and Nursing Cente is a nursing home in Rochester, New York. Its capacity is 229 beds, above the Monroe County median of 120 for nursing homes. It is run by a for-profit operator and is part of Hurlbut Care. It is Medicare certified. Its public inspection record shows 86 citations, the most recent on December 22, 2025. CMS also lists 4 fines or payment denials against it. Nurse staffing averages 3.95 hours per resident per day. It is one of 23 nursing homes listed in Rochester. Residents and families can raise concerns with the New York State Long-Term Care Ombudsman Program at 1-855-582-6769. Its public records were last updated in October 2026.
Public record
CMS Care Compare, updated October 2026
Special Focus Facility
CMS has placed this nursing home in its Special Focus Facility program, which is for nursing homes with a history of serious quality issues. CMS inspects homes in the program more often. About the program.
Certification
Medicare-certified.
Ratings
CMS has not published a star rating for this nursing home. That usually follows a recent certification or a change of owner.
Inspection history (86)
Records from January 2024 to December 2025.
May 9, 2025
Tag F0865Have a plan that describes the process for conducting QAPI and QAA activities.
Severity F: widespread, no actual harm, potential for more than minimal harm. Corrected June 30, 2025.
May 9, 2025
Tag F0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F: widespread, no actual harm, potential for more than minimal harm. Corrected August 4, 2025.
May 9, 2025
Tag F0565Honor the resident's right to organize and participate in resident/family groups in the facility.
Severity E: pattern, no actual harm, potential for more than minimal harm. Corrected June 30, 2025.
May 9, 2025
Tag F0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity K: pattern, immediate jeopardy. Corrected June 30, 2025.
May 9, 2025
Tag F0836Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
Severity E: pattern, no actual harm, potential for more than minimal harm. Corrected June 30, 2025.
May 9, 2025
Tag F0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E: pattern, no actual harm, potential for more than minimal harm. Corrected June 30, 2025.
May 9, 2025
Tag F0677Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity E: pattern, no actual harm, potential for more than minimal harm. Corrected June 30, 2025.
May 9, 2025
Tag F0675Honor each resident's preferences, choices, values and beliefs.
Severity L: widespread, immediate jeopardy. Corrected June 30, 2025.
May 9, 2025
Tag F0698Provide safe, appropriate dialysis care/services for a resident who requires such services.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected June 30, 2025.
May 9, 2025
Tag F0835Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Severity F: widespread, no actual harm, potential for more than minimal harm. Corrected June 30, 2025.
May 9, 2025
Tag F0917Make sure each resident has 1) at least one window to the outside in a room; 2) a room at or above ground level; 3) adequate bedding; 4) furniture that meets the resident's needs; or 5) adequate closet space.
Severity B: pattern, no actual harm, potential for minimal harm. Corrected June 30, 2025.
May 9, 2025
Tag F0804Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Severity E: pattern, no actual harm, potential for more than minimal harm. Corrected June 30, 2025.
September 17, 2024
Tag F0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity E: pattern, no actual harm, potential for more than minimal harm. Corrected November 21, 2024.
September 17, 2024
Tag F0565Honor the resident's right to organize and participate in resident/family groups in the facility.
Severity F: widespread, no actual harm, potential for more than minimal harm. Corrected November 15, 2024.
September 17, 2024
Tag F0760Ensure that residents are free from significant medication errors.
Severity K: pattern, immediate jeopardy. Corrected January 13, 2025.
September 17, 2024
Tag F0677Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity H: pattern, actual harm. Corrected November 15, 2024.
September 17, 2024
Tag F0810Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected November 15, 2024.
September 17, 2024
Tag F0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity L: widespread, immediate jeopardy. Corrected November 15, 2024.
September 17, 2024
Tag F0690Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected November 15, 2024.
September 17, 2024
Tag F0813Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Severity F: widespread, no actual harm, potential for more than minimal harm. Corrected November 20, 2024.
Penalties (4)
Total fines: $804,844
December 22, 2025 · Fine
CMS recorded a civil money penalty of $304,450 against this nursing home on December 22, 2025.
December 22, 2025 · Payment Denial
CMS recorded a Medicare/Medicaid payment denial for new admissions starting February 14, 2026, lasting 102 days (triggered by inspection on December 22, 2025).
May 9, 2025 · Fine
CMS recorded a civil money penalty of $185,840 against this nursing home on May 9, 2025.
September 17, 2024 · Fine
CMS recorded a civil money penalty of $314,554 against this nursing home on September 17, 2024.
Staffing
3.95 nurse hours per resident per day in Q2 2026, up from 3.44 in Q4 2025.
From the payroll records nursing homes file with CMS.
Ownership
For profit
Part of Hurlbut Care, a chain of 13 nursing homes.
Average CMS star ratings across the chain: 3.9 overall, 3.8 for health inspections, 2.7 for staffing, 3.1 for quality measures.
- Parent company: Hurlbut Health Consulting, LLC
Typical cost
CareScout Cost of Care Survey, 2025
This provider's prices aren't public. Here is what the same care typically costs in New York.
What Medicaid pays nursing homes
This is what New York Medicaid pays a nursing home for each resident per day. It is not what a family pays privately, but it shows what the state treats as the cost of a day of care.
Median facility daily rate
$273.87per day
About $8,326 a month.
Median we calculated from the state's own facility rate file, January 1, 2025. Based on 591 facilities.
Source: NYSDOH: January 2025 Nursing Home Initial Rates (Type NF MedicaidRate) (opens in a new tab), updated 2025-01-01
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