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Nursing Homes · Medicare certified

Victoria Haven Nursing Facility

137 Nichols Street · Norwood, MA 02062 · 31 certified beds

(781) 762-0858

NPI 1326109141 (opens in a new tab)

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About Victoria Haven Nursing Facility

Victoria Haven Nursing Facility is a nursing home in Norwood, Massachusetts. Its capacity is 31 beds, below the Norfolk County median of 120 for nursing homes. It is run by a for-profit operator and is part of Rehabilitation Associates. It is Medicare certified. Its public inspection record shows 39 citations, the most recent on January 21, 2026. CMS also lists 1 fine or payment denial against it. Nurse staffing averages 4.89 hours per resident per day. It is one of 4 nursing homes listed in Norwood. Its public records were last updated in October 2026.

Public record

CMS Care Compare, updated October 2026

Certification

Medicare-certified.

Ratings

Overall

2.0

Staffing

5.0

Quality measures

5.0

CMS Care Compare, October 2026.

Inspection history (39)

Records from February 2024 to January 2026.

  • January 21, 2026

    Tag F0658

    Ensure services provided by the nursing facility meet professional standards of quality.

    Severity E: pattern, no actual harm, potential for more than minimal harm. Corrected February 2, 2026.

  • January 21, 2026

    Tag F0880

    Provide and implement an infection prevention and control program.

    Severity F: widespread, no actual harm, potential for more than minimal harm. Corrected February 27, 2026.

  • January 21, 2026

    Tag F0840

    Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service.

    Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected February 19, 2026.

  • January 21, 2026

    Tag F0684

    Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity E: pattern, no actual harm, potential for more than minimal harm. Corrected February 2, 2026.

  • January 21, 2026

    Tag F0730

    Observe each nurse aide's job performance and give regular training.

    Severity F: widespread, no actual harm, potential for more than minimal harm. Corrected March 2, 2026.

  • January 21, 2026

    Tag F0727

    Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

    Severity F: widespread, no actual harm, potential for more than minimal harm. Corrected March 2, 2026.

  • January 21, 2026

    Tag F0759

    Ensure medication error rates are not 5 percent or greater.

    Severity E: pattern, no actual harm, potential for more than minimal harm. Corrected February 6, 2026.

  • January 21, 2026

    Tag F0947

    Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

    Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected March 2, 2026.

  • January 21, 2026

    Tag F0805

    Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

    Severity E: pattern, no actual harm, potential for more than minimal harm. Corrected February 14, 2026.

  • January 21, 2026

    Tag F0887

    Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

    Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected February 13, 2026.

  • January 21, 2026

    Tag F0756

    Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Severity E: pattern, no actual harm, potential for more than minimal harm. Corrected February 3, 2026.

  • January 21, 2026

    Tag F0812

    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E: pattern, no actual harm, potential for more than minimal harm. Corrected February 14, 2026.

  • January 21, 2026

    Tag F0867

    Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

    Severity F: widespread, no actual harm, potential for more than minimal harm. Corrected February 27, 2026.

  • January 21, 2026

    Tag F0580

    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected February 2, 2026.

  • January 21, 2026

    Tag F0777

    Provide or obtain x-rays/tests when ordered and promptly tell the ordering practitioner of the results.

    Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected February 14, 2026.

  • January 21, 2026

    Tag F0761

    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E: pattern, no actual harm, potential for more than minimal harm. Corrected February 20, 2026.

  • January 21, 2026

    Tag F0772

    Have an agreement with an approved laboratory to obtain services, if on-site laboratory services aren't provided.

    Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected February 4, 2026.

  • February 18, 2025

    Tag F0655

    Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted.

    Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected March 26, 2025.

  • February 18, 2025

    Tag F0883

    Develop and implement policies and procedures for flu and pneumonia vaccinations.

    Severity E: pattern, no actual harm, potential for more than minimal harm. Corrected March 26, 2025.

  • February 18, 2025

    Tag F0758

    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is l….

    Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected March 26, 2025.

See the source data on data.cms.gov (opens in a new tab)

Penalties (1)

Total fines: $40,641

  • February 29, 2024 · Fine

    CMS recorded a civil money penalty of $40,641 against this nursing home on February 29, 2024.

See the source data on data.cms.gov (opens in a new tab)

Staffing

4.89 nurse hours per resident per day in Q2 2026, up from 4.34 in Q4 2025.

From the payroll records nursing homes file with CMS.

Ownership

For profit

Part of Rehabilitation Associates, a chain of 6 nursing homes.

Average CMS star ratings across the chain: 3.8 overall, 3.2 for health inspections, 4.8 for staffing, 3.0 for quality measures.

Typical cost

CareScout Cost of Care Survey, 2025

This provider's prices aren't public. Here is what the same care typically costs in Massachusetts.

Nursing Homes

Massachusetts median$14,448/mo

Nearby alternatives

Other licensed providers in Norwood.

Deciding between options? Nursing Homes Guide: Skilled Nursing & Long-Term Care

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