Assisted Living · New Braunfels, TX
Assisted Living, Memory Care
Mercy House
550 Rock St · New Braunfels, TX 78130 · Lic. #312459 (TX) · 16 beds
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About Mercy House
Mercy House is an assisted living community in New Braunfels, Texas. Its capacity is 16 beds, below the Comal County median of 50 for assisted living communities. The TX licensing record lists its status as "LICENSED". Its public inspection record shows 13 citations, the most recent on June 2, 2025. Enforcement records show no fine or payment denial against it. It is one of 10 assisted living communities listed in New Braunfels. Residents and families can raise concerns with the Texas Long-Term Care Ombudsman Program at 1-800-252-2412. Its public records were last updated in July 2026.
Public record
State licensing agency, updated November 2026
Inspection history (13)
All records are from June 2025.
June 2, 2025 · Life Safety Code
Citation TXV-LSC-20250602-713be72b9fTexas Health and Human Services cited this facility following an inspection completed on June 2, 2025. The state's finding, as published: "The facility failed to maintain a current printed copy of the plan in a location accessible to all staff, residents, and residents legally authorized representatives." The citation came from a life safety code inspection, which reviews fire protection, building conditions and emergency preparedness.
June 2, 2025 · Life Safety Code
Citation TXV-LSC-20250602-7b452cf413Texas Health and Human Services cited this facility following an inspection completed on June 2, 2025. The state's finding, as published: "The facility failed to ensure the sensitivity of smoke detectors was checked according to NFPA 72." The citation came from a life safety code inspection, which reviews fire protection, building conditions and emergency preparedness.
June 2, 2025 · Life Safety Code
Citation TXV-LSC-20250602-5d594459f0Texas Health and Human Services cited this facility following an inspection completed on June 2, 2025. The state's finding, as published: "The facility failed to inspect, test, and maintain fire sprinkler system components." The citation came from a life safety code inspection, which reviews fire protection, building conditions and emergency preparedness.
June 2, 2025 · Life Safety Code
Citation TXV-LSC-20250602-2fc16f8659Texas Health and Human Services cited this facility following an inspection completed on June 2, 2025. The state's finding, as published: "The facility failed to provide the minimum levels of illumination required in the facility." The citation came from a life safety code inspection, which reviews fire protection, building conditions and emergency preparedness.
June 2, 2025 · Life Safety Code
Citation TXV-LSC-20250602-22389967f8Texas Health and Human Services cited this facility following an inspection completed on June 2, 2025. The state's finding, as published: "The facility failed to include a section addressing evacuation in the emergency preparedness and response plan." The citation came from a life safety code inspection, which reviews fire protection, building conditions and emergency preparedness.
June 2, 2025 · Life Safety Code
Citation TXV-LSC-20250602-cf31592a3dTexas Health and Human Services cited this facility following an inspection completed on June 2, 2025. The state's finding, as published: "The facility failed to ensure portable fire extinguishers were mounted on hangers or brackets supplied with the fire extinguisher or mounted in a fire extinguisher cabinet, were protected from impact or dislodgement, and were mounted at the appropriate height based on the weight of the extinguisher." The citation came from a life safety code inspection, which reviews fire protection, building conditions and emergency preparedness.
June 2, 2025 · Life Safety Code
Citation TXV-LSC-20250602-a867bc3b92Texas Health and Human Services cited this facility following an inspection completed on June 2, 2025. The state's finding, as published: "The facility failed to provide the required emergency preparedness and response plan training and conduct drills." The citation came from a life safety code inspection, which reviews fire protection, building conditions and emergency preparedness.
June 2, 2025 · Life Safety Code
Citation TXV-LSC-20250602-28849c1da3Texas Health and Human Services cited this facility following an inspection completed on June 2, 2025. The state's finding, as published: "The facility failed to ensure means of escape met the referenced codes and standards." The citation came from a life safety code inspection, which reviews fire protection, building conditions and emergency preparedness.
June 2, 2025 · Life Safety Code
Citation TXV-LSC-20250602-0c6878057eTexas Health and Human Services cited this facility following an inspection completed on June 2, 2025. The state's finding, as published: "The facility failed to include a section addressing direction and control in the emergency preparedness and response plan." The citation came from a life safety code inspection, which reviews fire protection, building conditions and emergency preparedness.
June 2, 2025 · Life Safety Code
Citation TXV-LSC-20250602-310d53af94Texas Health and Human Services cited this facility following an inspection completed on June 2, 2025. The state's finding, as published: "The facility failed to ensure flammable and combustible liquids were not stored in buildings used by residents." The citation came from a life safety code inspection, which reviews fire protection, building conditions and emergency preparedness.
June 2, 2025 · Life Safety Code
Citation TXV-LSC-20250602-bc94063a95Texas Health and Human Services cited this facility following an inspection completed on June 2, 2025. The state's finding, as published: "The facility failed to review the plan at least annually to reflect changes in information, within 30 days following a disaster, within 30 days after a drill, and within 30 days after a change in rule or policy." The citation came from a life safety code inspection, which reviews fire protection, building conditions and emergency preparedness.
June 2, 2025 · Life Safety Code
Citation TXV-LSC-20250602-087c715cd1Texas Health and Human Services cited this facility following an inspection completed on June 2, 2025. The state's finding, as published: "The facility failed to include a section addressing transportation in the emergency preparedness and response plan." The citation came from a life safety code inspection, which reviews fire protection, building conditions and emergency preparedness.
June 2, 2025 · Life Safety Code
Citation TXV-LSC-20250602-b86465a8cdTexas Health and Human Services cited this facility following an inspection completed on June 2, 2025. The state's finding, as published: "The failed to provide safe waste containers in smoking areas." The citation came from a life safety code inspection, which reviews fire protection, building conditions and emergency preparedness.
Penalties
Texas HHSC lists no administrative penalties for this community in its TULIP licensing record.
Typical cost
CareScout Cost of Care Survey, 2025
This provider's prices aren't public. Here is what the same care typically costs in Texas.
Nearby alternatives
Other licensed providers in New Braunfels.
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