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Assisted Living, Memory Care

Mercy House

550 Rock Street · New Braunfels, TX 78130 · Lic. #311166 (TX) · 16 beds

(830) 624-7702

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About Mercy House

Mercy House is an assisted living community in New Braunfels, Texas. Its capacity is 16 beds, below the Comal County median of 50 for assisted living communities. The TX licensing record lists its status as "LICENSED". Its public inspection record shows 12 citations, the most recent on April 30, 2026. CMS also lists 1 fine or payment denial against it. It is one of 10 assisted living communities listed in New Braunfels. Residents and families can raise concerns with the Texas Long-Term Care Ombudsman Program at 1-800-252-2412. Its public records were last updated in July 2026.

Public record

State licensing agency, updated November 2026

Inspection history (12)

Records from June 2025 to April 2026.

  • April 30, 2026 · Health Visit

    Citation TXV-HLT-20260430-3e4963ab5e

    Texas Health and Human Services cited this facility following an inspection completed on April 30, 2026. The state's finding, as published: "The facility failed to search the employee misconduct registry and nurse aide registry before hiring to determine if the individual is unemployable." The citation came from a health inspection, which reviews resident care, medication, staffing and facility operations.

  • April 30, 2026 · Health Visit

    Citation TXV-HLT-20260430-284835abab

    Texas Health and Human Services cited this facility following an inspection completed on April 30, 2026. The state's finding, as published: "The facility failed to conduct criminal history checks of employees and applicants." The citation came from a health inspection, which reviews resident care, medication, staffing and facility operations.

  • June 2, 2025 · Life Safety Code

    Citation TXV-LSC-20250602-7b452cf413

    Texas Health and Human Services cited this facility following an inspection completed on June 2, 2025. The state's finding, as published: "The facility failed to ensure the sensitivity of smoke detectors was checked according to NFPA 72." The citation came from a life safety code inspection, which reviews fire protection, building conditions and emergency preparedness.

  • June 2, 2025 · Life Safety Code

    Citation TXV-LSC-20250602-713be72b9f

    Texas Health and Human Services cited this facility following an inspection completed on June 2, 2025. The state's finding, as published: "The facility failed to maintain a current printed copy of the plan in a location accessible to all staff, residents, and residents legally authorized representatives." The citation came from a life safety code inspection, which reviews fire protection, building conditions and emergency preparedness.

  • June 2, 2025 · Life Safety Code

    Citation TXV-LSC-20250602-28849c1da3

    Texas Health and Human Services cited this facility following an inspection completed on June 2, 2025. The state's finding, as published: "The facility failed to ensure means of escape met the referenced codes and standards." The citation came from a life safety code inspection, which reviews fire protection, building conditions and emergency preparedness.

  • June 2, 2025 · Life Safety Code

    Citation TXV-LSC-20250602-a867bc3b92

    Texas Health and Human Services cited this facility following an inspection completed on June 2, 2025. The state's finding, as published: "The facility failed to provide the required emergency preparedness and response plan training and conduct drills." The citation came from a life safety code inspection, which reviews fire protection, building conditions and emergency preparedness.

  • June 2, 2025 · Life Safety Code

    Citation TXV-LSC-20250602-0c6878057e

    Texas Health and Human Services cited this facility following an inspection completed on June 2, 2025. The state's finding, as published: "The facility failed to include a section addressing direction and control in the emergency preparedness and response plan." The citation came from a life safety code inspection, which reviews fire protection, building conditions and emergency preparedness.

  • June 2, 2025 · Life Safety Code

    Citation TXV-LSC-20250602-69847b178a

    Texas Health and Human Services cited this facility following an inspection completed on June 2, 2025. The state's finding, as published: "The facility failed to have an ongoing and effective pest control program and to provide insect screens on operable windows." The citation came from a life safety code inspection, which reviews fire protection, building conditions and emergency preparedness.

  • June 2, 2025 · Life Safety Code

    Citation TXV-LSC-20250602-2fc16f8659

    Texas Health and Human Services cited this facility following an inspection completed on June 2, 2025. The state's finding, as published: "The facility failed to provide the minimum levels of illumination required in the facility." The citation came from a life safety code inspection, which reviews fire protection, building conditions and emergency preparedness.

  • June 2, 2025 · Life Safety Code

    Citation TXV-LSC-20250602-087c715cd1

    Texas Health and Human Services cited this facility following an inspection completed on June 2, 2025. The state's finding, as published: "The facility failed to include a section addressing transportation in the emergency preparedness and response plan." The citation came from a life safety code inspection, which reviews fire protection, building conditions and emergency preparedness.

  • June 2, 2025 · Life Safety Code

    Citation TXV-LSC-20250602-bc94063a95

    Texas Health and Human Services cited this facility following an inspection completed on June 2, 2025. The state's finding, as published: "The facility failed to review the plan at least annually to reflect changes in information, within 30 days following a disaster, within 30 days after a drill, and within 30 days after a change in rule or policy." The citation came from a life safety code inspection, which reviews fire protection, building conditions and emergency preparedness.

  • June 2, 2025 · Life Safety Code

    Citation TXV-LSC-20250602-22389967f8

    Texas Health and Human Services cited this facility following an inspection completed on June 2, 2025. The state's finding, as published: "The facility failed to include a section addressing evacuation in the emergency preparedness and response plan." The citation came from a life safety code inspection, which reviews fire protection, building conditions and emergency preparedness.

See the source data on tulip.hhs.texas.gov (opens in a new tab)

Penalties (1)

  • October 15, 2024 · Fine

    Texas Health and Human Services assessed an administrative penalty of $2,300 against this facility on October 15, 2024. The state cited Texas Administrative Code 553.267(a)(3)(E)(ii). The state's finding, as published: "The facility failed to ensure each resident was free from abuse, neglect, and exploitation."

See the source data on tulip.hhs.texas.gov (opens in a new tab)

Typical cost

CareScout Cost of Care Survey, 2025

This provider's prices aren't public. Here is what the same care typically costs in Texas.

Assisted Living

Texas median$5,666/mo

Memory Care

Texas median$7,083/mo

Nearby alternatives

Other licensed providers in New Braunfels.

Deciding between options? Complete Guide to Assisted Living (2026)

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