Assisted Living, Memory Care
Mercy House
550 Rock Street · New Braunfels, TX 78130 · Lic. #311166 (TX) · 16 beds
Licensed · Verify with the state (opens in a new tab)
Are you the operator? Claim this profile.
About Mercy House
Mercy House is an assisted living community in New Braunfels, Texas. Its capacity is 16 beds, below the Comal County median of 50 for assisted living communities. The TX licensing record lists its status as "LICENSED". Its public inspection record shows 12 citations, the most recent on April 30, 2026. CMS also lists 1 fine or payment denial against it. It is one of 10 assisted living communities listed in New Braunfels. Residents and families can raise concerns with the Texas Long-Term Care Ombudsman Program at 1-800-252-2412. Its public records were last updated in July 2026.
Public record
State licensing agency, updated November 2026
Inspection history (12)
Records from June 2025 to April 2026.
April 30, 2026 · Health Visit
Citation TXV-HLT-20260430-3e4963ab5eTexas Health and Human Services cited this facility following an inspection completed on April 30, 2026. The state's finding, as published: "The facility failed to search the employee misconduct registry and nurse aide registry before hiring to determine if the individual is unemployable." The citation came from a health inspection, which reviews resident care, medication, staffing and facility operations.
April 30, 2026 · Health Visit
Citation TXV-HLT-20260430-284835ababTexas Health and Human Services cited this facility following an inspection completed on April 30, 2026. The state's finding, as published: "The facility failed to conduct criminal history checks of employees and applicants." The citation came from a health inspection, which reviews resident care, medication, staffing and facility operations.
June 2, 2025 · Life Safety Code
Citation TXV-LSC-20250602-7b452cf413Texas Health and Human Services cited this facility following an inspection completed on June 2, 2025. The state's finding, as published: "The facility failed to ensure the sensitivity of smoke detectors was checked according to NFPA 72." The citation came from a life safety code inspection, which reviews fire protection, building conditions and emergency preparedness.
June 2, 2025 · Life Safety Code
Citation TXV-LSC-20250602-713be72b9fTexas Health and Human Services cited this facility following an inspection completed on June 2, 2025. The state's finding, as published: "The facility failed to maintain a current printed copy of the plan in a location accessible to all staff, residents, and residents legally authorized representatives." The citation came from a life safety code inspection, which reviews fire protection, building conditions and emergency preparedness.
June 2, 2025 · Life Safety Code
Citation TXV-LSC-20250602-28849c1da3Texas Health and Human Services cited this facility following an inspection completed on June 2, 2025. The state's finding, as published: "The facility failed to ensure means of escape met the referenced codes and standards." The citation came from a life safety code inspection, which reviews fire protection, building conditions and emergency preparedness.
June 2, 2025 · Life Safety Code
Citation TXV-LSC-20250602-a867bc3b92Texas Health and Human Services cited this facility following an inspection completed on June 2, 2025. The state's finding, as published: "The facility failed to provide the required emergency preparedness and response plan training and conduct drills." The citation came from a life safety code inspection, which reviews fire protection, building conditions and emergency preparedness.
June 2, 2025 · Life Safety Code
Citation TXV-LSC-20250602-0c6878057eTexas Health and Human Services cited this facility following an inspection completed on June 2, 2025. The state's finding, as published: "The facility failed to include a section addressing direction and control in the emergency preparedness and response plan." The citation came from a life safety code inspection, which reviews fire protection, building conditions and emergency preparedness.
June 2, 2025 · Life Safety Code
Citation TXV-LSC-20250602-69847b178aTexas Health and Human Services cited this facility following an inspection completed on June 2, 2025. The state's finding, as published: "The facility failed to have an ongoing and effective pest control program and to provide insect screens on operable windows." The citation came from a life safety code inspection, which reviews fire protection, building conditions and emergency preparedness.
June 2, 2025 · Life Safety Code
Citation TXV-LSC-20250602-2fc16f8659Texas Health and Human Services cited this facility following an inspection completed on June 2, 2025. The state's finding, as published: "The facility failed to provide the minimum levels of illumination required in the facility." The citation came from a life safety code inspection, which reviews fire protection, building conditions and emergency preparedness.
June 2, 2025 · Life Safety Code
Citation TXV-LSC-20250602-087c715cd1Texas Health and Human Services cited this facility following an inspection completed on June 2, 2025. The state's finding, as published: "The facility failed to include a section addressing transportation in the emergency preparedness and response plan." The citation came from a life safety code inspection, which reviews fire protection, building conditions and emergency preparedness.
June 2, 2025 · Life Safety Code
Citation TXV-LSC-20250602-bc94063a95Texas Health and Human Services cited this facility following an inspection completed on June 2, 2025. The state's finding, as published: "The facility failed to review the plan at least annually to reflect changes in information, within 30 days following a disaster, within 30 days after a drill, and within 30 days after a change in rule or policy." The citation came from a life safety code inspection, which reviews fire protection, building conditions and emergency preparedness.
June 2, 2025 · Life Safety Code
Citation TXV-LSC-20250602-22389967f8Texas Health and Human Services cited this facility following an inspection completed on June 2, 2025. The state's finding, as published: "The facility failed to include a section addressing evacuation in the emergency preparedness and response plan." The citation came from a life safety code inspection, which reviews fire protection, building conditions and emergency preparedness.
Penalties (1)
October 15, 2024 · Fine
Texas Health and Human Services assessed an administrative penalty of $2,300 against this facility on October 15, 2024. The state cited Texas Administrative Code 553.267(a)(3)(E)(ii). The state's finding, as published: "The facility failed to ensure each resident was free from abuse, neglect, and exploitation."
Typical cost
CareScout Cost of Care Survey, 2025
This provider's prices aren't public. Here is what the same care typically costs in Texas.
Nearby alternatives
Other licensed providers in New Braunfels.
Eden Home INC
Elan Westpointe
Deciding between options? Complete Guide to Assisted Living (2026)
Check availability and pricing at Mercy House
We'll email you Mercy House and similar options nearby, with local costs. You can also ask them to contact you, or call (830) 624-7702.
Sponsored
Talk to an advisor at no cost