Nursing Homes · Massena, NY
Nursing Homes · Medicare certified
Massena Rehabilitation & Nursing Center
89 Grove Street · Massena, NY 13662 · 160 certified beds
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About Massena Rehabilitation & Nursing Center
Massena Rehabilitation & Nursing Center is a nursing home in Massena, New York. Its capacity is 160 beds, the same as the New York median for nursing homes. It is run by a for-profit operator and is part of Personal Healthcare Management. It is Medicare certified. Its public inspection record shows 46 citations, the most recent on May 22, 2026. CMS also lists 4 fines or payment denials against it. Nurse staffing averages 3.32 hours per resident per day. It is one of 2 nursing homes listed in Massena. Residents and families can raise concerns with the New York State Long-Term Care Ombudsman Program at 1-855-582-6769. Its public records were last updated in October 2026.
Public record
CMS Care Compare, updated October 2026
Certification
Medicare-certified.
Ratings
Overall
1.0Staffing
3.0Quality measures
2.0CMS Care Compare, October 2026.
Inspection history (46)
Records from November 2021 to May 2026.
May 22, 2026
Tag F0800Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Severity F: widespread, no actual harm, potential for more than minimal harm.
May 22, 2026
Tag F0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity K: pattern, immediate jeopardy.
May 22, 2026
Tag F0584Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity E: pattern, no actual harm, potential for more than minimal harm.
May 22, 2026
Tag F0801Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Severity F: widespread, no actual harm, potential for more than minimal harm.
May 22, 2026
Tag F0755Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D: isolated, no actual harm, potential for more than minimal harm.
May 22, 2026
Tag F0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F: widespread, no actual harm, potential for more than minimal harm.
May 22, 2026
Tag F0919Make sure that a working call system is available in each resident's bathroom and bathing area.
Severity D: isolated, no actual harm, potential for more than minimal harm.
August 15, 2025
Tag F0803Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected October 10, 2025.
August 15, 2025
Tag F0880Provide and implement an infection prevention and control program.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected October 10, 2025.
August 15, 2025
Tag F0700Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Severity E: pattern, no actual harm, potential for more than minimal harm. Corrected October 10, 2025.
August 15, 2025
Tag F0740Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected October 10, 2025.
August 15, 2025
Tag F0804Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Severity E: pattern, no actual harm, potential for more than minimal harm. Corrected October 10, 2025.
August 15, 2025
Tag F0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E: pattern, no actual harm, potential for more than minimal harm. Corrected October 10, 2025.
August 15, 2025
Tag F0552Ensure that residents are fully informed and understand their health status, care and treatments.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected October 10, 2025.
August 15, 2025
Tag F0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F: widespread, no actual harm, potential for more than minimal harm. Corrected October 10, 2025.
August 15, 2025
Tag F0584Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity E: pattern, no actual harm, potential for more than minimal harm. Corrected October 10, 2025.
August 15, 2025
Tag F0576Ensure residents have reasonable access to and privacy in their use of communication methods.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected October 10, 2025.
August 15, 2025
Tag F0802Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Severity F: widespread, no actual harm, potential for more than minimal harm. Corrected October 10, 2025.
August 15, 2025
Tag F0585Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Severity E: pattern, no actual harm, potential for more than minimal harm. Corrected October 10, 2025.
August 15, 2025
Tag F0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected October 10, 2025.
Penalties (4)
Total fines: $33,387
May 22, 2026 · Fine
CMS recorded a civil money penalty of $97,755 against this nursing home on May 22, 2026.
January 30, 2024 · Fine
CMS recorded a civil money penalty of $14,814 against this nursing home on January 30, 2024.
January 8, 2024 · Fine
CMS recorded a civil money penalty of $4,938 against this nursing home on January 8, 2024.
December 18, 2023 · Fine
CMS recorded a civil money penalty of $13,635 against this nursing home on December 18, 2023.
Staffing
3.32 nurse hours per resident per day in Q2 2026, up from 3.18 in Q4 2025.
From the payroll records nursing homes file with CMS.
Ownership
For profit
Part of Personal Healthcare Management, a chain of 21 nursing homes.
Average CMS star ratings across the chain: 2.9 overall, 2.8 for health inspections, 3.3 for staffing, 3.0 for quality measures.
Typical cost
CareScout Cost of Care Survey, 2025
This provider's prices aren't public. Here is what the same care typically costs in New York.
What Medicaid pays nursing homes
This is what New York Medicaid pays a nursing home for each resident per day. It is not what a family pays privately, but it shows what the state treats as the cost of a day of care.
Median facility daily rate
$273.87per day
About $8,326 a month.
Median we calculated from the state's own facility rate file, January 1, 2025. Based on 591 facilities.
Source: NYSDOH: January 2025 Nursing Home Initial Rates (Type NF MedicaidRate) (opens in a new tab), updated 2025-01-01
Nearby alternatives
Other licensed providers in Massena.
Deciding between options? Nursing Homes Guide: Skilled Nursing & Long-Term Care
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