Nursing Homes · Medicare certified
Heritage Hall Big Stone Gap
2045 Valley View Drive · Big Stone Gap, VA 24219 · 180 certified beds
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About Heritage Hall Big Stone Gap
Heritage Hall Big Stone Gap is a nursing home in Big Stone Gap, Virginia. Its capacity is 180 beds, above the Virginia median of 117 for nursing homes. It is run by a for-profit operator and is part of Heritage Hall. It is Medicare certified. Its public inspection record shows 41 citations, the most recent on November 19, 2024. CMS also lists 2 fines or payment denials against it. Nurse staffing averages 3.09 hours per resident per day. Its public records were last updated in October 2026.
Public record
CMS Care Compare, updated October 2026
Certification
Medicare-certified.
Ratings
Overall
3.0Staffing
2.0Quality measures
4.0CMS Care Compare, October 2026.
Inspection history (41)
Records from June 2019 to November 2024.
November 19, 2024
Tag F0600Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity G: isolated, actual harm. Corrected January 9, 2025.
November 19, 2024
Tag F0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity G: isolated, actual harm. Corrected January 9, 2025.
November 19, 2024
Tag F0880Provide and implement an infection prevention and control program.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected January 9, 2025.
November 19, 2024
Tag F0760Ensure that residents are free from significant medication errors.
Severity G: isolated, actual harm. Corrected January 9, 2025.
August 15, 2023
Tag F0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G: isolated, actual harm. Corrected October 11, 2023.
February 1, 2023
Tag F0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected February 7, 2023.
February 1, 2023
Tag F0692Provide enough food/fluids to maintain a resident's health.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected February 7, 2023.
February 1, 2023
Tag F0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected February 7, 2023.
February 1, 2023
Tag F0698Provide safe, appropriate dialysis care/services for a resident who requires such services.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected February 7, 2023.
February 1, 2023
Tag F0657Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected February 7, 2023.
May 12, 2021
Tag F0607Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Severity E: pattern, no actual harm, potential for more than minimal harm. Corrected July 8, 2021.
May 12, 2021
Tag F0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected July 8, 2021.
May 12, 2021
Tag F0580Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected July 8, 2021.
May 12, 2021
Tag F0609Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected July 8, 2021.
May 12, 2021
Tag F0646Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected July 8, 2021.
May 12, 2021
Tag F0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G: isolated, actual harm. Corrected July 8, 2021.
May 12, 2021
Tag F0740Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Severity G: isolated, actual harm. Corrected July 8, 2021.
May 12, 2021
Tag F0842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity E: pattern, no actual harm, potential for more than minimal harm. Corrected July 8, 2021.
May 12, 2021
Tag F0728Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected July 8, 2021.
May 12, 2021
Tag F0886Perform COVID19 testing on residents and staff.
Severity E: pattern, no actual harm, potential for more than minimal harm. Corrected July 8, 2021.
Penalties (2)
Total fines: $71,620
November 19, 2024 · Fine
CMS recorded a civil money penalty of $40,517 against this nursing home on November 19, 2024.
August 15, 2023 · Fine
CMS recorded a civil money penalty of $31,103 against this nursing home on August 15, 2023.
Staffing
3.09 nurse hours per resident per day in Q2 2026, about the same as in Q4 2025.
From the payroll records nursing homes file with CMS.
Ownership
For profit - Corporation
Part of Heritage Hall, a chain of 15 nursing homes.
Average CMS star ratings across the chain: 4.0 overall, 3.7 for health inspections, 2.4 for staffing, 4.1 for quality measures.
Typical cost
CareScout Cost of Care Survey, 2025
This provider's prices aren't public. Here is what the same care typically costs in Virginia.
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