Heritage Hall Big Stone Gap

Inspection history (41)

Records from June 2019 to November 2024.

• November 19, 2024 · G

  Citation F0600

  Federal surveyors cited this nursing home on 2024-11-19 under CMS tag F0600 (CMS scope/severity G: isolated, actual harm) for Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. The deficiency was recorded as corrected on 2025-01-09. Source: CMS Care Compare Health Deficiencies (as of 2026-06-01).

  View original record (opens in a new tab)Source: CMS Care Compare · Updated 2024-11-19.GOV

• November 19, 2024 · G

  Citation F0684

  Federal surveyors cited this nursing home on 2024-11-19 under CMS tag F0684 (CMS scope/severity G: isolated, actual harm) for Provide appropriate treatment and care according to orders, resident’s preferences and goals. The deficiency was recorded as corrected on 2025-01-09. Source: CMS Care Compare Health Deficiencies (as of 2026-06-01).

  View original record (opens in a new tab)Source: CMS Care Compare · Updated 2024-11-19.GOV

• November 19, 2024 · D

  Citation F0880

  Federal surveyors cited this nursing home on 2024-11-19 under CMS tag F0880 (CMS scope/severity D: isolated, no actual harm, potential for more than minimal harm) for Provide and implement an infection prevention and control program. The deficiency was recorded as corrected on 2025-01-09. Source: CMS Care Compare Health Deficiencies (as of 2026-06-01).

  View original record (opens in a new tab)Source: CMS Care Compare · Updated 2024-11-19.GOV

• November 19, 2024 · G

  Citation F0760

  Federal surveyors cited this nursing home on 2024-11-19 under CMS tag F0760 (CMS scope/severity G: isolated, actual harm) for Ensure that residents are free from significant medication errors. The deficiency was recorded as corrected on 2025-01-09. Source: CMS Care Compare Health Deficiencies (as of 2026-06-01).

  View original record (opens in a new tab)Source: CMS Care Compare · Updated 2024-11-19.GOV

• August 15, 2023 · G

  Citation F0689

  Federal surveyors cited this nursing home on 2023-08-15 under CMS tag F0689 (CMS scope/severity G: isolated, actual harm) for Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. The deficiency was recorded as corrected on 2023-10-11. Source: CMS Care Compare Health Deficiencies (as of 2026-06-01).

  View original record (opens in a new tab)Source: CMS Care Compare · Updated 2023-08-15.GOV

• February 1, 2023 · D

  Citation F0656

  Federal surveyors cited this nursing home on 2023-02-01 under CMS tag F0656 (CMS scope/severity D: isolated, no actual harm, potential for more than minimal harm) for Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. The deficiency was recorded as corrected on 2023-02-07. Source: CMS Care Compare Health Deficiencies (as of 2026-06-01).

  View original record (opens in a new tab)Source: CMS Care Compare · Updated 2023-02-01.GOV

• February 1, 2023 · D

  Citation F0692

  Federal surveyors cited this nursing home on 2023-02-01 under CMS tag F0692 (CMS scope/severity D: isolated, no actual harm, potential for more than minimal harm) for Provide enough food/fluids to maintain a resident's health. The deficiency was recorded as corrected on 2023-02-07. Source: CMS Care Compare Health Deficiencies (as of 2026-06-01).

  View original record (opens in a new tab)Source: CMS Care Compare · Updated 2023-02-01.GOV

• February 1, 2023 · D

  Citation F0684

  Federal surveyors cited this nursing home on 2023-02-01 under CMS tag F0684 (CMS scope/severity D: isolated, no actual harm, potential for more than minimal harm) for Provide appropriate treatment and care according to orders, resident’s preferences and goals. The deficiency was recorded as corrected on 2023-02-07. Source: CMS Care Compare Health Deficiencies (as of 2026-06-01).

  View original record (opens in a new tab)Source: CMS Care Compare · Updated 2023-02-01.GOV

• February 1, 2023 · D

  Citation F0698

  Federal surveyors cited this nursing home on 2023-02-01 under CMS tag F0698 (CMS scope/severity D: isolated, no actual harm, potential for more than minimal harm) for Provide safe, appropriate dialysis care/services for a resident who requires such services. The deficiency was recorded as corrected on 2023-02-07. Source: CMS Care Compare Health Deficiencies (as of 2026-06-01).

  View original record (opens in a new tab)Source: CMS Care Compare · Updated 2023-02-01.GOV

• February 1, 2023 · D

  Citation F0657

  Federal surveyors cited this nursing home on 2023-02-01 under CMS tag F0657 (CMS scope/severity D: isolated, no actual harm, potential for more than minimal harm) for Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. The deficiency was recorded as corrected on 2023-02-07. Source: CMS Care Compare Health Deficiencies (as of 2026-06-01).

  View original record (opens in a new tab)Source: CMS Care Compare · Updated 2023-02-01.GOV

• May 12, 2021 · E

  Citation F0607

  Federal surveyors cited this nursing home on 2021-05-12 under CMS tag F0607 (CMS scope/severity E: pattern, no actual harm, potential for more than minimal harm) for Develop and implement policies and procedures to prevent abuse, neglect, and theft. The deficiency was recorded as corrected on 2021-07-08. Source: CMS Care Compare Health Deficiencies (as of 2026-06-01).

  View original record (opens in a new tab)Source: CMS Care Compare · Updated 2021-05-12.GOV

• May 12, 2021 · D

  Citation F0761

  Federal surveyors cited this nursing home on 2021-05-12 under CMS tag F0761 (CMS scope/severity D: isolated, no actual harm, potential for more than minimal harm) for Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. The deficiency was recorded as corrected on 2021-07-08. Source: CMS Care Compare Health Deficiencies (as of 2026-06-01).

  View original record (opens in a new tab)Source: CMS Care Compare · Updated 2021-05-12.GOV

• May 12, 2021 · D

  Citation F0580

  Federal surveyors cited this nursing home on 2021-05-12 under CMS tag F0580 (CMS scope/severity D: isolated, no actual harm, potential for more than minimal harm) for Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. The deficiency was recorded as corrected on 2021-07-08. Source: CMS Care Compare Health Deficiencies (as of 2026-06-01).

  View original record (opens in a new tab)Source: CMS Care Compare · Updated 2021-05-12.GOV

• May 12, 2021 · D

  Citation F0609

  Federal surveyors cited this nursing home on 2021-05-12 under CMS tag F0609 (CMS scope/severity D: isolated, no actual harm, potential for more than minimal harm) for Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. The deficiency was recorded as corrected on 2021-07-08. Source: CMS Care Compare Health Deficiencies (as of 2026-06-01).

  View original record (opens in a new tab)Source: CMS Care Compare · Updated 2021-05-12.GOV

• May 12, 2021 · D

  Citation F0646

  Federal surveyors cited this nursing home on 2021-05-12 under CMS tag F0646 (CMS scope/severity D: isolated, no actual harm, potential for more than minimal harm) for Notify the appropriate authorities when residents with MD or ID services has a significant change in condition. The deficiency was recorded as corrected on 2021-07-08. Source: CMS Care Compare Health Deficiencies (as of 2026-06-01).

  View original record (opens in a new tab)Source: CMS Care Compare · Updated 2021-05-12.GOV

• May 12, 2021 · G

  Citation F0689

  Federal surveyors cited this nursing home on 2021-05-12 under CMS tag F0689 (CMS scope/severity G: isolated, actual harm) for Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. The deficiency was recorded as corrected on 2021-07-08. Source: CMS Care Compare Health Deficiencies (as of 2026-06-01).

  View original record (opens in a new tab)Source: CMS Care Compare · Updated 2021-05-12.GOV

• May 12, 2021 · G

  Citation F0740

  Federal surveyors cited this nursing home on 2021-05-12 under CMS tag F0740 (CMS scope/severity G: isolated, actual harm) for Ensure each resident must receive and the facility must provide necessary behavioral health care and services. The deficiency was recorded as corrected on 2021-07-08. Source: CMS Care Compare Health Deficiencies (as of 2026-06-01).

  View original record (opens in a new tab)Source: CMS Care Compare · Updated 2021-05-12.GOV

• May 12, 2021 · E

  Citation F0842

  Federal surveyors cited this nursing home on 2021-05-12 under CMS tag F0842 (CMS scope/severity E: pattern, no actual harm, potential for more than minimal harm) for Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. The deficiency was recorded as corrected on 2021-07-08. Source: CMS Care Compare Health Deficiencies (as of 2026-06-01).

  View original record (opens in a new tab)Source: CMS Care Compare · Updated 2021-05-12.GOV

• May 12, 2021 · D

  Citation F0728

  Federal surveyors cited this nursing home on 2021-05-12 under CMS tag F0728 (CMS scope/severity D: isolated, no actual harm, potential for more than minimal harm) for Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training. The deficiency was recorded as corrected on 2021-07-08. Source: CMS Care Compare Health Deficiencies (as of 2026-06-01).

  View original record (opens in a new tab)Source: CMS Care Compare · Updated 2021-05-12.GOV

• May 12, 2021 · E

  Citation F0886

  Federal surveyors cited this nursing home on 2021-05-12 under CMS tag F0886 (CMS scope/severity E: pattern, no actual harm, potential for more than minimal harm) for Perform COVID19 testing on residents and staff. The deficiency was recorded as corrected on 2021-07-08. Source: CMS Care Compare Health Deficiencies (as of 2026-06-01).

  View original record (opens in a new tab)Source: CMS Care Compare · Updated 2021-05-12.GOV

Penalties (2)

Total fines on file: $71,620

• November 19, 2024 · Fine

  Citation FINE-8294

  CMS recorded a civil money penalty of $40,517 against this nursing home on 2024-11-19 (Fine ID: 8294). Source: CMS Care Compare Penalties (as of 2026-07-01).

  View original record (opens in a new tab)Source: CMS Care Compare · Updated 2024-11-19.GOV

• August 15, 2023 · Fine

  Citation FINE-8204

  CMS recorded a civil money penalty of $31,103 against this nursing home on 2023-08-15 (Fine ID: 8204). Source: CMS Care Compare Penalties (as of 2026-07-01).

  View original record (opens in a new tab)Source: CMS Care Compare · Updated 2023-08-15.GOV

Staffing

Latest: 3.11 nurse staffing hours per resident per day (2026Q1)

Ownership

For profit - Corporation

Recent changes to this listing

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Each line is a difference between two readings of a government file. It says what the source reported, not what the provider did.

1. Jul 23, 2026First appeared in our data

   This listing first appeared in the government file we read. That is usually when it entered the file, not the day it opened.

   Reported by CMS nursing homes (provider info)