Nursing Homes · Medicare certified
Florence Health Services
5778 Chapin St · Florence, WI 54121 · 73 certified beds
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About Florence Health Services
Florence Health Services is a nursing home in Florence, Wisconsin. Its capacity is 73 beds, above the Wisconsin median of 65 for nursing homes. It is run by a for-profit operator and is part of North Shore Healthcare. It is Medicare certified. Its public inspection record shows 46 citations, the most recent on April 8, 2026. CMS also lists 1 fine or payment denial against it. Nurse staffing averages 3.73 hours per resident per day. Its public records were last updated in October 2026.
Public record
CMS Care Compare, updated October 2026
Certification
Medicare-certified.
Ratings
Overall
1.0Staffing
4.0Quality measures
2.0CMS Care Compare, October 2026.
Inspection history (46)
Records from September 2023 to April 2026.
October 8, 2025
Tag F0600Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected December 14, 2025.
October 8, 2025
Tag F0755Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected December 14, 2025.
October 8, 2025
Tag F0609Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected December 14, 2025.
October 8, 2025
Tag F0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected December 14, 2025.
June 25, 2025
Tag F0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E: pattern, no actual harm, potential for more than minimal harm. Corrected July 18, 2025.
June 25, 2025
Tag F0609Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected July 18, 2025.
June 25, 2025
Tag F0610Respond appropriately to all alleged violations.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected July 18, 2025.
November 13, 2024
Tag F0625Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected December 20, 2024.
November 13, 2024
Tag F0623Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected December 20, 2024.
November 13, 2024
Tag F0881Implement a program that monitors antibiotic use.
Severity F: widespread, no actual harm, potential for more than minimal harm. Corrected December 20, 2024.
November 13, 2024
Tag F0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F: widespread, no actual harm, potential for more than minimal harm. Corrected December 20, 2024.
November 13, 2024
Tag F0887Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Severity F: widespread, no actual harm, potential for more than minimal harm. Corrected December 20, 2024.
November 13, 2024
Tag F0609Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected December 20, 2024.
November 13, 2024
Tag F0803Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected December 20, 2024.
November 13, 2024
Tag F0883Develop and implement policies and procedures for flu and pneumonia vaccinations.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected December 20, 2024.
November 13, 2024
Tag F0804Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected December 20, 2024.
November 13, 2024
Tag F0882Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Severity F: widespread, no actual harm, potential for more than minimal harm. Corrected December 20, 2024.
November 13, 2024
Tag F0880Provide and implement an infection prevention and control program.
Severity F: widespread, no actual harm, potential for more than minimal harm. Corrected December 20, 2024.
November 13, 2024
Tag F0610Respond appropriately to all alleged violations.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected December 20, 2024.
August 15, 2024
Tag F0580Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected September 11, 2024.
Penalties (1)
October 27, 2023 · Payment Denial
CMS recorded a Medicare/Medicaid payment denial for new admissions starting November 23, 2023, lasting 26 days (triggered by inspection on October 27, 2023).
Staffing
3.73 nurse hours per resident per day in Q2 2026, up from 3.45 in Q4 2025.
From the payroll records nursing homes file with CMS.
Ownership
For profit
Part of North Shore Healthcare, a chain of 57 nursing homes.
Average CMS star ratings across the chain: 2.8 overall, 2.9 for health inspections, 3.5 for staffing, 2.8 for quality measures.
Typical cost
CareScout Cost of Care Survey, 2025
This provider's prices aren't public. Here is what the same care typically costs in Wisconsin.
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