Nursing Homes · Medicare certified
Florence Health Services
5778 Chapin St · Florence, WI 54121 · 73 certified beds
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About Florence Health Services
Florence Health Services is a nursing home in Florence, Wisconsin. Its capacity is 73 beds, above the Wisconsin median of 65 for nursing homes. It is run by a for-profit operator and is part of North Shore Healthcare. It is Medicare certified. Its public inspection record shows 46 citations, the most recent on April 8, 2026. CMS also lists 1 fine or payment denial against it. Nurse staffing averages 3.73 hours per resident per day. Its public records were last updated in October 2026.
Public record
CMS Care Compare, updated October 2026
Certification
Medicare-certified.
Ratings
Overall
1.0Staffing
4.0Quality measures
2.0CMS Care Compare, October 2026.
Inspection history (46)
Records from September 2023 to April 2026.
April 8, 2026
Tag F0732Post nurse staffing information every day.
Severity C: widespread, no actual harm, potential for minimal harm. Corrected April 28, 2026.
April 8, 2026
Tag F0686Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected April 29, 2026.
April 8, 2026
Tag F0610Respond appropriately to all alleged violations.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected April 28, 2026.
April 8, 2026
Tag F0690Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected April 29, 2026.
April 8, 2026
Tag F0584Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity E: pattern, no actual harm, potential for more than minimal harm. Corrected May 3, 2026.
April 8, 2026
Tag F0551Give the resident's representative the ability to exercise the resident's rights.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected April 29, 2026.
April 8, 2026
Tag F0803Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Severity E: pattern, no actual harm, potential for more than minimal harm. Corrected May 3, 2026.
April 8, 2026
Tag F0880Provide and implement an infection prevention and control program.
Severity E: pattern, no actual harm, potential for more than minimal harm. Corrected April 28, 2026.
April 8, 2026
Tag F0801Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Severity F: widespread, no actual harm, potential for more than minimal harm. Corrected May 3, 2026.
April 8, 2026
Tag F0804Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Severity E: pattern, no actual harm, potential for more than minimal harm. Corrected May 3, 2026.
April 8, 2026
Tag F0809Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Severity E: pattern, no actual harm, potential for more than minimal harm. Corrected May 3, 2026.
April 8, 2026
Tag F0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F: widespread, no actual harm, potential for more than minimal harm. Corrected May 1, 2026.
April 8, 2026
Tag F0574The resident has the right to receive notices in a format and a language he or she understands.
Severity E: pattern, no actual harm, potential for more than minimal harm. Corrected May 1, 2026.
April 8, 2026
Tag F0657Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected April 29, 2026.
April 8, 2026
Tag F0695Provide safe and appropriate respiratory care for a resident when needed.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected April 29, 2026.
April 8, 2026
Tag F0609Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected April 29, 2026.
April 8, 2026
Tag F0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected April 28, 2026.
March 8, 2026
Tag F0842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected March 25, 2026.
March 8, 2026
Tag F0584Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity E: pattern, no actual harm, potential for more than minimal harm. Corrected March 25, 2026.
October 8, 2025
Tag F0610Respond appropriately to all alleged violations.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected December 14, 2025.
Penalties (1)
October 27, 2023 · Payment Denial
CMS recorded a Medicare/Medicaid payment denial for new admissions starting November 23, 2023, lasting 26 days (triggered by inspection on October 27, 2023).
Staffing
3.73 nurse hours per resident per day in Q2 2026, up from 3.45 in Q4 2025.
From the payroll records nursing homes file with CMS.
Ownership
For profit
Part of North Shore Healthcare, a chain of 57 nursing homes.
Average CMS star ratings across the chain: 2.8 overall, 2.9 for health inspections, 3.5 for staffing, 2.8 for quality measures.
Typical cost
CareScout Cost of Care Survey, 2025
This provider's prices aren't public. Here is what the same care typically costs in Wisconsin.
Deciding between options? Nursing Homes Guide: Skilled Nursing & Long-Term Care
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