Nursing Homes · Charleston, WV
Nursing Homes · Medicare certified
Complete Care at Oak Ridge LLC
1000 Association Drive · Charleston, WV 25311 · 74 certified beds
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About Complete Care at Oak Ridge LLC
Complete Care at Oak Ridge LLC is a nursing home in Charleston, West Virginia. Its capacity is 74 beds, below the Kanawha County median of 90 for nursing homes. It is run by a for-profit operator and is part of Complete Care. It is Medicare certified. Its public inspection record shows 37 citations, the most recent on June 5, 2025. CMS also lists 1 fine or payment denial against it. Nurse staffing averages 3.61 hours per resident per day. It is one of 5 nursing homes listed in Charleston. Its public records were last updated in October 2026.
Public record
CMS Care Compare, updated October 2026
Certification
Medicare-certified.
Ratings
Overall
4.0Staffing
2.0Quality measures
4.0CMS Care Compare, October 2026.
Inspection history (37)
Records from February 2023 to June 2025.
June 5, 2025
Tag F0803Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Severity C: widespread, no actual harm, potential for minimal harm. Corrected June 21, 2025.
June 5, 2025
Tag F0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected June 21, 2025.
June 5, 2025
Tag F0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected June 21, 2025.
June 5, 2025
Tag F0842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected June 21, 2025.
June 5, 2025
Tag F0921Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected June 21, 2025.
June 5, 2025
Tag F0644Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected June 21, 2025.
June 5, 2025
Tag F0557Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Severity E: pattern, no actual harm, potential for more than minimal harm. Corrected June 21, 2025.
June 5, 2025
Tag F0807Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected June 21, 2025.
June 5, 2025
Tag F0585Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Severity E: pattern, no actual harm, potential for more than minimal harm. Corrected June 21, 2025.
June 5, 2025
Tag F0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E: pattern, no actual harm, potential for more than minimal harm. Corrected June 21, 2025.
July 25, 2024
Tag F0745Provide medically-related social services to help each resident achieve the highest possible quality of life.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected September 4, 2024.
July 25, 2024
Tag F0838Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Severity F: widespread, no actual harm, potential for more than minimal harm. Corrected September 4, 2024.
July 25, 2024
Tag F0550Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity E: pattern, no actual harm, potential for more than minimal harm. Corrected September 4, 2024.
July 25, 2024
Tag F0692Provide enough food/fluids to maintain a resident's health.
Severity G: isolated, actual harm. Corrected September 4, 2024.
July 25, 2024
Tag F0947Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Severity E: pattern, no actual harm, potential for more than minimal harm. Corrected September 4, 2024.
July 25, 2024
Tag F0552Ensure that residents are fully informed and understand their health status, care and treatments.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected September 4, 2024.
July 25, 2024
Tag F0607Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Severity E: pattern, no actual harm, potential for more than minimal harm. Corrected September 4, 2024.
July 25, 2024
Tag F0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected September 4, 2024.
July 25, 2024
Tag F0726Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Severity E: pattern, no actual harm, potential for more than minimal harm. Corrected September 4, 2024.
July 25, 2024
Tag F0880Provide and implement an infection prevention and control program.
Severity E: pattern, no actual harm, potential for more than minimal harm. Corrected September 4, 2024.
Penalties (1)
Total fines: $16,039
July 25, 2024 · Fine
CMS recorded a civil money penalty of $16,039 against this nursing home on July 25, 2024.
Staffing
3.61 nurse hours per resident per day in Q2 2026, up from 3.52 in Q4 2025.
From the payroll records nursing homes file with CMS.
Ownership
For profit
Part of Complete Care, a chain of 85 nursing homes.
Average CMS star ratings across the chain: 3.3 overall, 2.7 for health inspections, 2.4 for staffing, 4.6 for quality measures.
Typical cost
CareScout Cost of Care Survey, 2025
This provider's prices aren't public. Here is what the same care typically costs in West Virginia.
Nearby alternatives
Other licensed providers in Charleston.
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Charleston Healthcare Center
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Meadowbrook Acres
Deciding between options? Nursing Homes Guide: Skilled Nursing & Long-Term Care
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