Nursing Homes · South Milwaukee, WI
Nursing Homes · Medicare certified
Willowcrest Health Services
3821 S Chicago Ave · South Milwaukee, WI 53172 · 100 certified beds
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About Willowcrest Health Services
Willowcrest Health Services is a nursing home in South Milwaukee, Wisconsin. Its capacity is 100 beds, above the Milwaukee County median of 95 for nursing homes. It is run by a for-profit operator and is part of North Shore Healthcare. It is Medicare certified. Its public inspection record shows 36 citations, the most recent on June 5, 2025. CMS also lists 1 fine or payment denial against it. Nurse staffing averages 3.38 hours per resident per day. It is one of 2 nursing homes listed in South Milwaukee. Its public records were last updated in October 2026.
Public record
CMS Care Compare, updated October 2026
Certification
Medicare-certified.
Ratings
Overall
2.0Staffing
2.0Quality measures
3.0CMS Care Compare, October 2026.
Inspection history (36)
Records from January 2023 to June 2025.
June 5, 2025
Tag F0757Ensure each resident’s drug regimen must be free from unnecessary drugs.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected July 5, 2025.
June 5, 2025
Tag F0880Provide and implement an infection prevention and control program.
Severity F: widespread, no actual harm, potential for more than minimal harm. Corrected July 5, 2025.
June 5, 2025
Tag F0699Provide care or services that was trauma informed and/or culturally competent.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected July 5, 2025.
June 5, 2025
Tag F0851Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Severity F: widespread, no actual harm, potential for more than minimal harm. Corrected July 5, 2025.
June 5, 2025
Tag F0760Ensure that residents are free from significant medication errors.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected July 5, 2025.
June 5, 2025
Tag F0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected July 5, 2025.
June 5, 2025
Tag F0693Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected July 5, 2025.
June 5, 2025
Tag F0695Provide safe and appropriate respiratory care for a resident when needed.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected July 5, 2025.
June 5, 2025
Tag F0688Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected July 5, 2025.
June 5, 2025
Tag F0605Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected July 5, 2025.
June 5, 2025
Tag F0755Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected July 5, 2025.
June 5, 2025
Tag F0628Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected July 5, 2025.
June 5, 2025
Tag F0690Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected July 5, 2025.
March 5, 2025
Tag F0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected March 31, 2025.
October 14, 2024
Tag F0732Post nurse staffing information every day.
Severity C: widespread, no actual harm, potential for minimal harm. Corrected November 12, 2024.
March 29, 2024
Tag F0678Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Severity J: isolated, immediate jeopardy. Corrected April 26, 2024.
March 29, 2024
Tag F0694Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected April 26, 2024.
March 29, 2024
Tag F0690Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected April 26, 2024.
March 29, 2024
Tag F0880Provide and implement an infection prevention and control program.
Severity F: widespread, no actual harm, potential for more than minimal harm. Corrected April 26, 2024.
March 29, 2024
Tag F0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity J: isolated, immediate jeopardy. Corrected April 26, 2024.
Penalties (1)
Total fines: $21,285
March 29, 2024 · Fine
CMS recorded a civil money penalty of $21,285 against this nursing home on March 29, 2024.
Staffing
3.38 nurse hours per resident per day in Q2 2026, about the same as in Q4 2025.
From the payroll records nursing homes file with CMS.
Ownership
For profit
Part of North Shore Healthcare, a chain of 57 nursing homes.
Average CMS star ratings across the chain: 2.8 overall, 2.9 for health inspections, 3.5 for staffing, 2.8 for quality measures.
Typical cost
CareScout Cost of Care Survey, 2025
This provider's prices aren't public. Here is what the same care typically costs in Wisconsin.
Nearby alternatives
Other licensed providers in South Milwaukee.
Deciding between options? Nursing Homes Guide: Skilled Nursing & Long-Term Care
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