Nursing Homes · Chestertown, MD
Nursing Homes · Medicare certified
Willow Brooke CT Skilled Care CTR at Heron Point
501 Campus Avenue · Chestertown, MD 21620 · 38 certified beds
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About Willow Brooke CT Skilled Care CTR at Heron Point
Willow Brooke CT Skilled Care CTR at Heron Point is a nursing home in Chestertown, Maryland. Its capacity is 38 beds, below the Maryland median of 120 for nursing homes. It is run by a nonprofit operator and is part of Acts Retirement-Life Communities. It is Medicare certified. Its public inspection record shows 26 citations, the most recent on December 11, 2025. CMS also lists 1 fine or payment denial against it. Nurse staffing averages 5.09 hours per resident per day. It is one of 3 nursing homes listed in Chestertown. Its public records were last updated in October 2026.
Public record
CMS Care Compare, updated October 2026
Certification
Medicare-certified.
Ratings
Overall
5.0Staffing
5.0CMS Care Compare, October 2026.
Inspection history (26)
Records from April 2019 to December 2025.
December 11, 2025
Tag F0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F: widespread, no actual harm, potential for more than minimal harm. Corrected January 31, 2026.
February 23, 2024
Tag F0609Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity E: pattern, no actual harm, potential for more than minimal harm. Corrected April 8, 2024.
February 23, 2024
Tag F0625Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected April 8, 2024.
February 23, 2024
Tag F0759Ensure medication error rates are not 5 percent or greater.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected April 8, 2024.
February 23, 2024
Tag F0726Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Severity E: pattern, no actual harm, potential for more than minimal harm. Corrected April 8, 2024.
February 23, 2024
Tag F0740Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected April 8, 2024.
February 23, 2024
Tag F0610Respond appropriately to all alleged violations.
Severity E: pattern, no actual harm, potential for more than minimal harm. Corrected April 8, 2024.
February 23, 2024
Tag F0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected April 8, 2024.
February 23, 2024
Tag F0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity J: isolated, immediate jeopardy. Corrected July 13, 2023.
February 23, 2024
Tag F0758Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is l….
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected April 8, 2024.
February 23, 2024
Tag F0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected April 8, 2024.
April 9, 2019
Tag F0551Give the resident's representative the ability to exercise the resident's rights.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected May 24, 2019.
April 9, 2019
Tag F0790Provide routine and 24-hour emergency dental care for each resident.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected May 24, 2019.
April 9, 2019
Tag F0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected May 24, 2019.
April 9, 2019
Tag F0645PASARR screening for Mental disorders or Intellectual Disabilities.
Severity E: pattern, no actual harm, potential for more than minimal harm. Corrected May 24, 2019.
April 9, 2019
Tag F0636Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Severity E: pattern, no actual harm, potential for more than minimal harm. Corrected May 24, 2019.
April 9, 2019
Tag F0697Provide safe, appropriate pain management for a resident who requires such services.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected May 24, 2019.
April 9, 2019
Tag F0623Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected May 24, 2019.
April 9, 2019
Tag F0580Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected May 24, 2019.
April 9, 2019
Tag F0745Provide medically-related social services to help each resident achieve the highest possible quality of life.
Severity E: pattern, no actual harm, potential for more than minimal harm. Corrected May 24, 2019.
Penalties (1)
Total fines: $15,440
February 23, 2024 · Fine
CMS recorded a civil money penalty of $15,440 against this nursing home on February 23, 2024.
Staffing
5.09 nurse hours per resident per day in Q2 2026, up from 3.48 in Q4 2025.
From the payroll records nursing homes file with CMS.
Ownership
Non profit
Part of Acts Retirement-Life Communities, a chain of 27 nursing homes.
Average CMS star ratings across the chain: 4.9 overall, 4.6 for health inspections, 4.9 for staffing, 4.5 for quality measures.
- Parent company: Acts Management Services, INC.
Typical cost
CareScout Cost of Care Survey, 2025
This provider's prices aren't public. Here is what the same care typically costs in Maryland.
Nearby alternatives
Other licensed providers in Chestertown.
Nursing Homes · Chestertown, MD
Resorts at Chester River Manor CORP
Deciding between options? Nursing Homes Guide: Skilled Nursing & Long-Term Care
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