Nursing Homes · Medicare certified
Touchpoints at Manchester
333 Bidwell St · Manchester, CT 06040 · 127 certified beds
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About Touchpoints at Manchester
Touchpoints at Manchester is a nursing home in Manchester, Connecticut. Its capacity is 127 beds, above the Capitol County median of 120 for nursing homes. It is run by a for-profit operator and is part of Icare Health Network. It is Medicare certified. Its public inspection record shows 29 citations, the most recent on September 2, 2025. Enforcement records show no fine or payment denial against it. Nurse staffing averages 2.96 hours per resident per day. It is one of 3 nursing homes listed in Manchester. Its public records were last updated in October 2026.
Public record
CMS Care Compare, updated October 2026
Certification
Medicare-certified.
Ratings
Overall
5.0Staffing
2.0Quality measures
5.0CMS Care Compare, October 2026.
Inspection history (29)
Records from June 2021 to September 2025.
September 2, 2025
Tag F0842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected November 13, 2025.
August 13, 2025
Tag F0842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity B: pattern, no actual harm, potential for minimal harm. Corrected September 23, 2025.
August 13, 2025
Tag F0610Respond appropriately to all alleged violations.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected September 23, 2025.
August 13, 2025
Tag F0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E: pattern, no actual harm, potential for more than minimal harm. Corrected September 23, 2025.
August 13, 2025
Tag F0755Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity E: pattern, no actual harm, potential for more than minimal harm. Corrected September 23, 2025.
June 20, 2025
Tag F0580Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected July 22, 2025.
February 28, 2025
Tag F0657Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected April 11, 2025.
February 28, 2025
Tag F0580Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected April 11, 2025.
February 28, 2025
Tag F0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected April 11, 2025.
July 25, 2023
Tag F0921Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected September 5, 2023.
July 25, 2023
Tag F0658Ensure services provided by the nursing facility meet professional standards of quality.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected September 5, 2023.
July 25, 2023
Tag F0908Keep all essential equipment working safely.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected September 5, 2023.
July 25, 2023
Tag F0943Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected September 5, 2023.
July 25, 2023
Tag F0565Honor the resident's right to organize and participate in resident/family groups in the facility.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected September 5, 2023.
July 25, 2023
Tag F0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected September 5, 2023.
July 25, 2023
Tag F0695Provide safe and appropriate respiratory care for a resident when needed.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected September 5, 2023.
July 25, 2023
Tag F0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity E: pattern, no actual harm, potential for more than minimal harm. Corrected September 5, 2023.
July 25, 2023
Tag F0694Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected September 5, 2023.
July 25, 2023
Tag F0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected September 5, 2023.
July 25, 2023
Tag F0698Provide safe, appropriate dialysis care/services for a resident who requires such services.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected September 5, 2023.
Penalties
CMS lists no fines or payment denials for this nursing home in the last three years.
Staffing
2.96 nurse hours per resident per day in Q2 2026, about the same as in Q4 2025.
From the payroll records nursing homes file with CMS.
Ownership
For profit
Part of Icare Health Network, a chain of 12 nursing homes.
Average CMS star ratings across the chain: 3.1 overall, 2.8 for health inspections, 2.9 for staffing, 4.2 for quality measures.
Typical cost
CareScout Cost of Care Survey, 2025
This provider's prices aren't public. Here is what the same care typically costs in Connecticut.
Nearby alternatives
Other licensed providers in Manchester.
Westside Care Center
Deciding between options? Nursing Homes Guide: Skilled Nursing & Long-Term Care
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