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Nursing Homes · Medicare certified

Touchpoints at Manchester

333 Bidwell St · Manchester, CT 06040 · 127 certified beds

(860) 533-3086

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About Touchpoints at Manchester

Touchpoints at Manchester is a nursing home in Manchester, Connecticut. Its capacity is 127 beds, above the Capitol County median of 120 for nursing homes. It is run by a for-profit operator and is part of Icare Health Network. It is Medicare certified. Its public inspection record shows 29 citations, the most recent on September 2, 2025. Enforcement records show no fine or payment denial against it. Nurse staffing averages 2.96 hours per resident per day. It is one of 3 nursing homes listed in Manchester. Its public records were last updated in October 2026.

Public record

CMS Care Compare, updated October 2026

Certification

Medicare-certified.

Ratings

Overall

5.0

Staffing

2.0

Quality measures

5.0

CMS Care Compare, October 2026.

Inspection history (29)

Records from June 2021 to September 2025.

  • September 2, 2025

    Tag F0842

    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected November 13, 2025.

  • August 13, 2025

    Tag F0842

    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity B: pattern, no actual harm, potential for minimal harm. Corrected September 23, 2025.

  • August 13, 2025

    Tag F0610

    Respond appropriately to all alleged violations.

    Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected September 23, 2025.

  • August 13, 2025

    Tag F0812

    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E: pattern, no actual harm, potential for more than minimal harm. Corrected September 23, 2025.

  • August 13, 2025

    Tag F0755

    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity E: pattern, no actual harm, potential for more than minimal harm. Corrected September 23, 2025.

  • June 20, 2025

    Tag F0580

    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected July 22, 2025.

  • February 28, 2025

    Tag F0657

    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected April 11, 2025.

  • February 28, 2025

    Tag F0580

    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected April 11, 2025.

  • February 28, 2025

    Tag F0684

    Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected April 11, 2025.

  • July 25, 2023

    Tag F0921

    Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

    Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected September 5, 2023.

  • July 25, 2023

    Tag F0658

    Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected September 5, 2023.

  • July 25, 2023

    Tag F0908

    Keep all essential equipment working safely.

    Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected September 5, 2023.

  • July 25, 2023

    Tag F0943

    Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.

    Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected September 5, 2023.

  • July 25, 2023

    Tag F0565

    Honor the resident's right to organize and participate in resident/family groups in the facility.

    Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected September 5, 2023.

  • July 25, 2023

    Tag F0684

    Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected September 5, 2023.

  • July 25, 2023

    Tag F0695

    Provide safe and appropriate respiratory care for a resident when needed.

    Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected September 5, 2023.

  • July 25, 2023

    Tag F0656

    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity E: pattern, no actual harm, potential for more than minimal harm. Corrected September 5, 2023.

  • July 25, 2023

    Tag F0694

    Provide for the safe, appropriate administration of IV fluids for a resident when needed.

    Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected September 5, 2023.

  • July 25, 2023

    Tag F0761

    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected September 5, 2023.

  • July 25, 2023

    Tag F0698

    Provide safe, appropriate dialysis care/services for a resident who requires such services.

    Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected September 5, 2023.

See the source data on data.cms.gov (opens in a new tab)

Penalties

CMS lists no fines or payment denials for this nursing home in the last three years.

Staffing

2.96 nurse hours per resident per day in Q2 2026, about the same as in Q4 2025.

From the payroll records nursing homes file with CMS.

Ownership

For profit

Part of Icare Health Network, a chain of 12 nursing homes.

Average CMS star ratings across the chain: 3.1 overall, 2.8 for health inspections, 2.9 for staffing, 4.2 for quality measures.

Typical cost

CareScout Cost of Care Survey, 2025

This provider's prices aren't public. Here is what the same care typically costs in Connecticut.

Nursing Homes

Connecticut median$15,208/mo

Nearby alternatives

Other licensed providers in Manchester.

Deciding between options? Nursing Homes Guide: Skilled Nursing & Long-Term Care

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