Portola Gardens

Inspection history (16)

Records from August 2021 to April 2026.

• April 7, 2026

  Citation 14-AS-20260127162859

  California Community Care Licensing recorded a complaint investigation on 2026-04-07 (control 14-AS-20260127162859). Allegation findings recorded: 3 unsubstantiated. Source: CDSS CCLD Transparency Website (as of 2026-07-24).

  View original record (opens in a new tab)Source: State licensing agency · Updated 2026-04-07.GOV

• March 24, 2026

  Citation 14-AS-20260112162335

  California Community Care Licensing recorded a complaint investigation on 2026-03-24 (control 14-AS-20260112162335). Allegation findings recorded: 2 unsubstantiated. Source: CDSS CCLD Transparency Website (as of 2026-07-24).

  View original record (opens in a new tab)Source: State licensing agency · Updated 2026-03-24.GOV

• September 5, 2025

  Citation 14-AS-20250430161305

  California Community Care Licensing recorded a complaint investigation on 2025-09-05 (control 14-AS-20250430161305). Allegation findings recorded: 3 unsubstantiated. Source: CDSS CCLD Transparency Website (as of 2026-07-24).

  View original record (opens in a new tab)Source: State licensing agency · Updated 2025-09-05.GOV

• July 18, 2025

  Citation 14-AS-20250603154003

  California Community Care Licensing recorded a complaint investigation on 2025-07-18 (control 14-AS-20250603154003). Allegation findings recorded: 1 unsubstantiated. Source: CDSS CCLD Transparency Website (as of 2026-07-24).

  View original record (opens in a new tab)Source: State licensing agency · Updated 2025-07-18.GOV

• July 18, 2025 · B

  Citation 14-AS-20250502104955-TYPEB

  California Community Care Licensing recorded a complaint investigation on 2025-07-18 (control 14-AS-20250502104955). State inspectors cited a Type B deficiency (corrective action required). Allegation findings recorded: 1 substantiated, 1 unsubstantiated. Source: CDSS CCLD Transparency Website (as of 2026-07-24).

  View original record (opens in a new tab)Source: State licensing agency · Updated 2025-07-18.GOV

• May 28, 2025

  Citation 14-AS-20250523093321

  California Community Care Licensing recorded a complaint investigation on 2025-05-28 (control 14-AS-20250523093321). Allegation findings recorded: 1 unsubstantiated. Source: CDSS CCLD Transparency Website (as of 2026-07-24).

  View original record (opens in a new tab)Source: State licensing agency · Updated 2025-05-28.GOV

• April 24, 2025 · B

  Citation 14-AS-20241205100317-TYPEB

  California Community Care Licensing recorded a complaint investigation on 2025-04-24 (control 14-AS-20241205100317). State inspectors cited a Type B deficiency (corrective action required). Allegation findings recorded: 2 substantiated, 2 unsubstantiated. Source: CDSS CCLD Transparency Website (as of 2026-07-24).

  View original record (opens in a new tab)Source: State licensing agency · Updated 2025-04-24.GOV

• April 24, 2025 · A

  Citation 14-AS-20241205100317-TYPEA

  California Community Care Licensing recorded a complaint investigation on 2025-04-24 (control 14-AS-20241205100317). State inspectors cited a Type A deficiency (immediate health/safety risk). Allegation findings recorded: 2 substantiated, 2 unsubstantiated. Source: CDSS CCLD Transparency Website (as of 2026-07-24).

  View original record (opens in a new tab)Source: State licensing agency · Updated 2025-04-24.GOV

• April 24, 2025 · A

  Citation 14-AS-20250124101153-TYPEA

  California Community Care Licensing recorded a complaint investigation on 2025-04-24 (control 14-AS-20250124101153). State inspectors cited 2 Type A deficiencies (immediate health/safety risk). Allegation findings recorded: 2 substantiated, 1 unsubstantiated. Source: CDSS CCLD Transparency Website (as of 2026-07-24).

  View original record (opens in a new tab)Source: State licensing agency · Updated 2025-04-24.GOV

• January 18, 2024

  Citation 14-AS-20231227095941

  California Community Care Licensing recorded a complaint investigation on 2024-01-18 (control 14-AS-20231227095941). Allegation findings recorded: 1 unsubstantiated. Source: CDSS CCLD Transparency Website (as of 2026-07-24).

  View original record (opens in a new tab)Source: State licensing agency · Updated 2024-01-18.GOV

• September 29, 2023

  Citation 14-AS-20230327163312

  California Community Care Licensing recorded a complaint investigation on 2023-09-29 (control 14-AS-20230327163312). Allegation findings recorded: 5 unsubstantiated. Source: CDSS CCLD Transparency Website (as of 2026-07-24).

  View original record (opens in a new tab)Source: State licensing agency · Updated 2023-09-29.GOV

• April 3, 2023 · B

  Citation 14-AS-20230327110439-TYPEB

  California Community Care Licensing recorded a complaint investigation on 2023-04-03 (control 14-AS-20230327110439). State inspectors cited a Type B deficiency (corrective action required). Allegation findings recorded: 1 substantiated, 1 unsubstantiated. Source: CDSS CCLD Transparency Website (as of 2026-07-24).

  View original record (opens in a new tab)Source: State licensing agency · Updated 2023-04-03.GOV

• October 11, 2022

  Citation 14-AS-20211221110610

  California Community Care Licensing recorded a complaint investigation on 2022-10-11 (control 14-AS-20211221110610). Allegation findings recorded: 1 unsubstantiated, 1 unfounded. Source: CDSS CCLD Transparency Website (as of 2026-07-24).

  View original record (opens in a new tab)Source: State licensing agency · Updated 2022-10-11.GOV

• March 25, 2022

  Citation 14-AS-20210831121226

  California Community Care Licensing recorded a complaint investigation on 2022-03-25 (control 14-AS-20210831121226). Allegation findings recorded: 1 unsubstantiated, 1 unfounded. Source: CDSS CCLD Transparency Website (as of 2026-07-24).

  View original record (opens in a new tab)Source: State licensing agency · Updated 2022-03-25.GOV

• March 3, 2022

  Citation 14-AS-20210916092205

  California Community Care Licensing recorded a complaint investigation on 2022-03-03 (control 14-AS-20210916092205). Allegation findings recorded: 1 unsubstantiated, 2 unfounded. Source: CDSS CCLD Transparency Website (as of 2026-07-24).

  View original record (opens in a new tab)Source: State licensing agency · Updated 2022-03-03.GOV

• August 25, 2021

  Citation 14-AS-20210723151722

  California Community Care Licensing recorded a complaint investigation on 2021-08-25 (control 14-AS-20210723151722). Allegation findings recorded: 4 unsubstantiated. Source: CDSS CCLD Transparency Website (as of 2026-07-24).

  View original record (opens in a new tab)Source: State licensing agency · Updated 2021-08-25.GOV

Penalties

Fines against an assisted living community are a state matter. CMS publishes civil money penalties for the nursing homes it certifies, and assisted living is not certified by CMS, so no community appears in that file. California publishes no assisted living penalty list we can read.

Staffing

Staffing hours are published for nursing homes and for no other kind of provider. Federal law requires Medicare- and Medicaid-certified nursing homes to file payroll-based nurse hours with CMS every quarter, and no agency collects the same return from assisted living communities.

Ownership

Ownership information not yet on file.

Recent changes to this listing

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Each line is a difference between two readings of a government file. It says what the source reported, not what the provider did.

1. Sep 2, 2026Listed capacity changed

   Listed capacity changed from 104 to 132 beds.

   Reported by California RCFE

2. Jul 23, 2026First appeared in our data

   This listing first appeared in the government file we read. That is usually when it entered the file, not the day it opened.

   Reported by California RCFE