Assisted Living · San Francisco, CA
Assisted Living
Portola Gardens
350 University St · San Francisco, CA 94134 · Lic. #385601045 (CA) · 132 beds
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About Portola Gardens
Portola Gardens is an assisted living community in San Francisco, California. Its capacity is 132 beds, above the San Francisco County median of 14 for assisted living communities. The CA licensing record lists its status as "LICENSED". Its public inspection record shows 18 citations, the most recent on August 25, 2026. It is one of 47 assisted living communities listed in San Francisco. Residents and families can raise concerns with the Office of the State Long-Term Care Ombudsman at 1-800-231-4024. Its public records were last updated in September 2026.
Public record
State licensing agency, updated November 2026
Inspection history (18)
Records from August 2021 to August 2026.
August 25, 2026
Citation 14-AS-20260501092942California Community Care Licensing recorded a complaint investigation on August 25, 2026 (control 14-AS-20260501092942). Allegation findings recorded: 1 unsubstantiated.
July 22, 2026
Citation 14-AS-20260522165341California Community Care Licensing recorded a complaint investigation on July 22, 2026 (control 14-AS-20260522165341). Allegation findings recorded: 1 unsubstantiated.
April 7, 2026
Citation 14-AS-20260127162859California Community Care Licensing recorded a complaint investigation on April 7, 2026 (control 14-AS-20260127162859). Allegation findings recorded: 3 unsubstantiated.
March 24, 2026
Citation 14-AS-20260112162335California Community Care Licensing recorded a complaint investigation on March 24, 2026 (control 14-AS-20260112162335). Allegation findings recorded: 2 unsubstantiated.
September 5, 2025
Citation 14-AS-20250430161305California Community Care Licensing recorded a complaint investigation on September 5, 2025 (control 14-AS-20250430161305). Allegation findings recorded: 3 unsubstantiated.
July 18, 2025
Citation 14-AS-20250502104955-TYPEBCalifornia Community Care Licensing recorded a complaint investigation on July 18, 2025 (control 14-AS-20250502104955). State inspectors cited a Type B deficiency (corrective action required). Allegation findings recorded: 1 substantiated, 1 unsubstantiated.
Severity B: pattern, no actual harm, potential for minimal harm.
July 18, 2025
Citation 14-AS-20250603154003California Community Care Licensing recorded a complaint investigation on July 18, 2025 (control 14-AS-20250603154003). Allegation findings recorded: 1 unsubstantiated.
May 28, 2025
Citation 14-AS-20250523093321California Community Care Licensing recorded a complaint investigation on May 28, 2025 (control 14-AS-20250523093321). Allegation findings recorded: 1 unsubstantiated.
April 24, 2025
Citation 14-AS-20241205100317-TYPEACalifornia Community Care Licensing recorded a complaint investigation on April 24, 2025 (control 14-AS-20241205100317). State inspectors cited a Type A deficiency (immediate health/safety risk). Allegation findings recorded: 2 substantiated, 2 unsubstantiated.
Severity A: isolated, no actual harm, potential for minimal harm.
April 24, 2025
Citation 14-AS-20250124101153-TYPEACalifornia Community Care Licensing recorded a complaint investigation on April 24, 2025 (control 14-AS-20250124101153). State inspectors cited 2 Type A deficiencies (immediate health/safety risk). Allegation findings recorded: 2 substantiated, 1 unsubstantiated.
Severity A: isolated, no actual harm, potential for minimal harm.
April 24, 2025
Citation 14-AS-20241205100317-TYPEBCalifornia Community Care Licensing recorded a complaint investigation on April 24, 2025 (control 14-AS-20241205100317). State inspectors cited a Type B deficiency (corrective action required). Allegation findings recorded: 2 substantiated, 2 unsubstantiated.
Severity B: pattern, no actual harm, potential for minimal harm.
January 18, 2024
Citation 14-AS-20231227095941California Community Care Licensing recorded a complaint investigation on January 18, 2024 (control 14-AS-20231227095941). Allegation findings recorded: 1 unsubstantiated.
September 29, 2023
Citation 14-AS-20230327163312California Community Care Licensing recorded a complaint investigation on September 29, 2023 (control 14-AS-20230327163312). Allegation findings recorded: 5 unsubstantiated.
April 3, 2023
Citation 14-AS-20230327110439-TYPEBCalifornia Community Care Licensing recorded a complaint investigation on April 3, 2023 (control 14-AS-20230327110439). State inspectors cited a Type B deficiency (corrective action required). Allegation findings recorded: 1 substantiated, 1 unsubstantiated.
Severity B: pattern, no actual harm, potential for minimal harm.
October 11, 2022
Citation 14-AS-20211221110610California Community Care Licensing recorded a complaint investigation on October 11, 2022 (control 14-AS-20211221110610). Allegation findings recorded: 1 unsubstantiated, 1 unfounded.
March 25, 2022
Citation 14-AS-20210831121226California Community Care Licensing recorded a complaint investigation on March 25, 2022 (control 14-AS-20210831121226). Allegation findings recorded: 1 unsubstantiated, 1 unfounded.
March 3, 2022
Citation 14-AS-20210916092205California Community Care Licensing recorded a complaint investigation on March 3, 2022 (control 14-AS-20210916092205). Allegation findings recorded: 1 unsubstantiated, 2 unfounded.
August 25, 2021
Citation 14-AS-20210723151722California Community Care Licensing recorded a complaint investigation on August 25, 2021 (control 14-AS-20210723151722). Allegation findings recorded: 4 unsubstantiated.
Typical cost
CareScout Cost of Care Survey, 2025
This provider's prices aren't public. Here is what the same care typically costs in California.
Nearby alternatives
Other licensed providers in San Francisco.
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Deciding between options? Complete Guide to Assisted Living (2026)
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