Mission Care at Holyoke

Certification

Medicare-certified.

Ratings

Inspection history (43)

Records from January 2023 to December 2025.

• April 2, 2024

  Tag F0760

  Ensure that residents are free from significant medication errors.

  Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected May 17, 2024.

• April 2, 2024

  Tag F0842

  Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

  Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected May 17, 2024.

• April 2, 2024

  Tag F0926

  Have policies on smoking.

  Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected May 17, 2024.

• April 2, 2024

  Tag F0880

  Provide and implement an infection prevention and control program.

  Severity E: pattern, no actual harm, potential for more than minimal harm. Corrected May 17, 2024.

• January 3, 2023

  Tag F0755

  Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

  Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected February 19, 2023.

• January 3, 2023

  Tag F0773

  Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.

  Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected February 19, 2023.

• January 3, 2023

  Tag F0760

  Ensure that residents are free from significant medication errors.

  Severity G: isolated, actual harm. Corrected January 3, 2023.

• January 3, 2023

  Tag F0698

  Provide safe, appropriate dialysis care/services for a resident who requires such services.

  Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected February 19, 2023.

• January 3, 2023

  Tag F0656

  Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

  Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected February 19, 2023.

• January 3, 2023

  Tag F0695

  Provide safe and appropriate respiratory care for a resident when needed.

  Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected February 19, 2023.

• January 3, 2023

  Tag F0756

  Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

  Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected February 19, 2023.

• January 3, 2023

  Tag F0842

  Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

  Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected February 19, 2023.

• January 3, 2023

  Tag F0561

  Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

  Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected February 19, 2023.

• January 3, 2023

  Tag F0580

  Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

  Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected February 19, 2023.

• January 3, 2023

  Tag F0690

  Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

  Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected February 19, 2023.

• January 3, 2023

  Tag F0761

  Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

  Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected February 19, 2023.

• January 3, 2023

  Tag F0550

  Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

  Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected February 19, 2023.

• January 3, 2023

  Tag F0584

  Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

  Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected February 19, 2023.

• January 3, 2023

  Tag F0558

  Reasonably accommodate the needs and preferences of each resident.

  Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected February 19, 2023.

• January 3, 2023

  Tag F0604

  Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

  Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected February 19, 2023.

Penalties (2)

Total fines: $27,343

• November 25, 2025 · Fine

  CMS recorded a civil money penalty of $15,935 against this nursing home on November 25, 2025.

• April 1, 2025 · Fine

  CMS recorded a civil money penalty of $16,985 against this nursing home on April 1, 2025.

Staffing

3.72 nurse hours per resident per day in Q2 2026, about the same as in Q4 2025.

From the payroll records nursing homes file with CMS.

Ownership

For profit - Limited Liability company