Nursing Homes · Memphis, TN
Nursing Homes · Medicare certified
Highlands Health and Rehabilitation Center
3549 Norriswood · Memphis, TN 38111 · 180 certified beds
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About Highlands Health and Rehabilitation Center
Highlands Health and Rehabilitation Center is a nursing home in Memphis, Tennessee. Its capacity is 180 beds, above the Shelby County median of 120 for nursing homes. It is run by a for-profit operator and is part of Champion Care. It is Medicare certified. Its public inspection record shows 16 citations, the most recent on February 10, 2026. CMS also lists 1 fine or payment denial against it. Nurse staffing averages 3.26 hours per resident per day. It is one of 15 nursing homes listed in Memphis. Its public records were last updated in October 2026.
Public record
CMS Care Compare, updated October 2026
Certification
Medicare-certified.
Ratings
Overall
2.0Staffing
2.0Quality measures
4.0CMS Care Compare, October 2026.
Inspection history (16)
Records from December 2018 to February 2026.
February 10, 2026
Tag F0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity J: isolated, immediate jeopardy.
October 14, 2025
Tag F0880Provide and implement an infection prevention and control program.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected December 17, 2025.
August 11, 2022
Tag F0582Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected August 24, 2022.
August 11, 2022
Tag F0578Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected August 24, 2022.
August 11, 2022
Tag F0694Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected August 24, 2022.
August 11, 2022
Tag F0880Provide and implement an infection prevention and control program.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected August 30, 2022.
August 11, 2022
Tag F0760Ensure that residents are free from significant medication errors.
Severity E: pattern, no actual harm, potential for more than minimal harm. Corrected August 24, 2022.
August 11, 2022
Tag F0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity E: pattern, no actual harm, potential for more than minimal harm. Corrected August 24, 2022.
October 22, 2019
Tag F0580Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected December 5, 2019.
October 22, 2019
Tag F0880Provide and implement an infection prevention and control program.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected December 5, 2019.
October 22, 2019
Tag F0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected December 5, 2019.
December 6, 2018
Tag F0641Ensure each resident receives an accurate assessment.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected January 6, 2019.
December 6, 2018
Tag F0550Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected January 6, 2019.
December 6, 2018
Tag F0690Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected January 6, 2019.
December 6, 2018
Tag F0880Provide and implement an infection prevention and control program.
Severity E: pattern, no actual harm, potential for more than minimal harm. Corrected January 6, 2019.
December 6, 2018
Tag F0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected January 6, 2019.
Penalties (1)
February 10, 2026 · Fine
CMS recorded a civil money penalty of $22,925 against this nursing home on February 10, 2026.
Staffing
3.26 nurse hours per resident per day in Q2 2026, down from 3.36 in Q4 2025.
From the payroll records nursing homes file with CMS.
Ownership
For profit
Part of Champion Care, a chain of 23 nursing homes.
Average CMS star ratings across the chain: 2.4 overall, 2.4 for health inspections, 2.3 for staffing, 3.0 for quality measures.
Typical cost
CareScout Cost of Care Survey, 2025
This provider's prices aren't public. Here is what the same care typically costs in Tennessee.
Nearby alternatives
Other licensed providers in Memphis.
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Delta Blues Health & Rehabilitation
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Graceland Rehabilitation and Nursing Care Center
Deciding between options? Nursing Homes Guide: Skilled Nursing & Long-Term Care
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