Nursing Homes · Medicare certified
Heritage Hall-Rich Creek
120 Old Virginia Avenue · Rich Creek, VA 24147 · 120 certified beds
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About Heritage Hall-Rich Creek
Heritage Hall-Rich Creek is a nursing home in Rich Creek, Virginia. Its capacity is 120 beds, the same as the Virginia median for nursing homes. It is run by a for-profit operator and is part of Heritage Hall. It is Medicare certified. Its public inspection record shows 20 citations, the most recent on March 14, 2024. Enforcement records show no fine or payment denial against it. Nurse staffing averages 3.62 hours per resident per day. Its public records were last updated in October 2026.
Public record
CMS Care Compare, updated October 2026
Certification
Medicare-certified.
Ratings
Overall
4.0Staffing
2.0Quality measures
3.0CMS Care Compare, October 2026.
Inspection history (20)
Records from January 2019 to March 2024.
March 14, 2024
Tag F0756Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected May 15, 2024.
March 14, 2024
Tag F0848Provide a neutral and fair arbitration process and agree to arbitrator and venue.
Severity C: widespread, no actual harm, potential for minimal harm. Corrected May 15, 2024.
March 14, 2024
Tag F0755Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected May 15, 2024.
March 14, 2024
Tag F0842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected May 15, 2024.
March 14, 2024
Tag F0641Ensure each resident receives an accurate assessment.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected May 15, 2024.
March 14, 2024
Tag F0847Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Severity C: widespread, no actual harm, potential for minimal harm. Corrected May 15, 2024.
March 14, 2024
Tag F0759Ensure medication error rates are not 5 percent or greater.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected May 15, 2024.
March 14, 2024
Tag F0725Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Severity E: pattern, no actual harm, potential for more than minimal harm. Corrected May 15, 2024.
March 14, 2024
Tag F0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected May 15, 2024.
March 14, 2024
Tag F0810Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected May 15, 2024.
December 9, 2021
Tag F0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E: pattern, no actual harm, potential for more than minimal harm. Corrected January 3, 2022.
December 9, 2021
Tag F0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F: widespread, no actual harm, potential for more than minimal harm. Corrected January 3, 2022.
January 28, 2019
Tag F0690Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected March 12, 2019.
January 28, 2019
Tag F0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected March 12, 2019.
January 28, 2019
Tag F0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected March 12, 2019.
January 28, 2019
Tag F0623Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Severity C: widespread, no actual harm, potential for minimal harm. Corrected March 12, 2019.
January 28, 2019
Tag F0622Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Severity C: widespread, no actual harm, potential for minimal harm. Corrected March 12, 2019.
January 28, 2019
Tag F0842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected March 12, 2019.
January 28, 2019
Tag F0695Provide safe and appropriate respiratory care for a resident when needed.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected March 12, 2019.
January 28, 2019
Tag F0625Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Severity C: widespread, no actual harm, potential for minimal harm. Corrected March 12, 2019.
Penalties
CMS lists no fines or payment denials for this nursing home in the last three years.
Staffing
3.62 nurse hours per resident per day in Q2 2026, about the same as in Q4 2025.
From the payroll records nursing homes file with CMS.
Ownership
For profit
Part of Heritage Hall, a chain of 15 nursing homes.
Average CMS star ratings across the chain: 4.0 overall, 3.7 for health inspections, 2.4 for staffing, 4.1 for quality measures.
Typical cost
CareScout Cost of Care Survey, 2025
This provider's prices aren't public. Here is what the same care typically costs in Virginia.
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