In-Home Care · Crowley, TX
In-Home Care
Heart and Hands Private Care, LLC
824 Woodmarkdr. · Crowley, TX 76036 · Lic. #019214 (TX)
License status: Licensed facility · Verify with the state (opens in a new tab)
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About Heart and Hands Private Care, LLC
Heart and Hands Private Care, LLC is an in-home care agency based in Crowley, Texas. The TX licensing record lists its status as "LICENSED FACILITY". Its public inspection record shows 14 citations, the most recent on March 26, 2024. CMS also lists 1 fine or payment denial against it. It is one of 5 in-home care agencies listed in Crowley. Complaints about in-home care agencies in Texas go to the Texas Health and Human Services Commission at 1-800-458-9858. Its public records were last updated in August 2026.
Public record
State licensing agency, updated November 2026
Inspection history (14)
All records are from March 2024.
March 26, 2024 · Health Visit
Citation TXV-HLT-20240326-012025e493Texas Health and Human Services cited this agency after an inspection completed on March 26, 2024. The state's finding, as published: "The agency failed to include in its personnel records for staff with direct client contact the signed statement about compliance with agency policies." Texas licenses home care agencies under 26 Texas Administrative Code Chapter 558.
March 26, 2024 · Health Visit
Citation TXV-HLT-20240326-2bdc044a12Texas Health and Human Services cited this agency after an inspection completed on March 26, 2024. The state's finding, as published: "The agency failed to have, implement, and review a quality assessment and performance improvement program consistent with state requirements." Texas licenses home care agencies under 26 Texas Administrative Code Chapter 558.
March 26, 2024 · Health Visit
Citation TXV-HLT-20240326-8e1c93a231Texas Health and Human Services cited this agency after an inspection completed on March 26, 2024. The state's finding, as published: "The agency's administrator or alternate administrator failed to complete 12 hours of continuing education in the required topics within each 12 months in that job as required for the position of the administrator or alternate administrator of an agency." Texas licenses home care agencies under 26 Texas Administrative Code Chapter 558.
March 26, 2024 · Health Visit
Citation TXV-HLT-20240326-d030cdf2d5Texas Health and Human Services cited this agency after an inspection completed on March 26, 2024. The state's finding, as published: "The agency failed to review its written emergency preparedness and response plan at least once a year or after an actual emergency response to decide if the plan works and to update it if needed." Texas licenses home care agencies under 26 Texas Administrative Code Chapter 558.
March 26, 2024 · Health Visit
Citation TXV-HLT-20240326-84675c63d1Texas Health and Human Services cited this agency after an inspection completed on March 26, 2024. The state's finding, as published: "The agency failed to include in its personnel records, a job description, or a signed statement from each person that they read the job description and required qualifications for the position they accepted." Texas licenses home care agencies under 26 Texas Administrative Code Chapter 558.
March 26, 2024 · Health Visit
Citation TXV-HLT-20240326-3420723876Texas Health and Human Services cited this agency after an inspection completed on March 26, 2024. The state's finding, as published: "The agency failed to include a continuity of operations business plan in its written emergency preparedness and response plan." Texas licenses home care agencies under 26 Texas Administrative Code Chapter 558.
March 26, 2024 · Health Visit
Citation TXV-HLT-20240326-d03394c581Texas Health and Human Services cited this agency after an inspection completed on March 26, 2024. The state's finding, as published: "The agency failed to have a written emergency preparedness and response plan based on a risk assessment that thoroughly described its approach to dealing with a disaster that could or did affect its services." Texas licenses home care agencies under 26 Texas Administrative Code Chapter 558.
March 26, 2024 · Health Visit
Citation TXV-HLT-20240326-245a7c3cbaTexas Health and Human Services cited this agency after an inspection completed on March 26, 2024. The state's finding, as published: "The agency failed to test the response phase of its emergency preparedness and response plan by conducting a planned drill consistent with state licensing rules as part of its annual review of the plan." Texas licenses home care agencies under 26 Texas Administrative Code Chapter 558.
March 26, 2024 · Health Visit
Citation TXV-HLT-20240326-3ed3c128c2Texas Health and Human Services cited this agency after an inspection completed on March 26, 2024. The state's finding, as published: "The agency employed an unlicensed person with face-to-face client contact before it searched the nurse aide and employee misconduct registries or employed an unlicensed person who was listed in either registry as unemployable." Texas licenses home care agencies under 26 Texas Administrative Code Chapter 558.
March 26, 2024 · Health Visit
Citation TXV-HLT-20240326-a7fb68dc38Texas Health and Human Services cited this agency after an inspection completed on March 26, 2024. The state's finding, as published: "The agency failed to have documentation in each client record to acknowledge that clients received notice of advance directives." Texas licenses home care agencies under 26 Texas Administrative Code Chapter 558.
March 26, 2024 · Health Visit
Citation TXV-HLT-20240326-dec35870c1Texas Health and Human Services cited this agency after an inspection completed on March 26, 2024. The state's finding, as published: "The agency failed to have a discharge summary in each client record, and/or to make sure the discharge summary included the reason for discharge or transfer and documentation of proper notification to the client and client's physician, if applicable, consistent with state requirements on client transfer or discharge." Texas licenses home care agencies under 26 Texas Administrative Code Chapter 558.
March 26, 2024 · Health Visit
Citation TXV-HLT-20240326-d7e5127862Texas Health and Human Services cited this agency after an inspection completed on March 26, 2024. The state's finding, as published: "The agency failed to have documentation in each client record to acknowledge that a client 60 years and older received a copy of specified state law on the rights of the elderly." Texas licenses home care agencies under 26 Texas Administrative Code Chapter 558.
March 26, 2024 · Health Visit
Citation TXV-HLT-20240326-0eb06534ebTexas Health and Human Services cited this agency after an inspection completed on March 26, 2024. The state's finding, as published: "The agency failed to comply with requirements to conduct a criminal history check on an unlicensed applicant for employment or an unlicensed employee with duties involving face-to-face contact with a client." Texas licenses home care agencies under 26 Texas Administrative Code Chapter 558.
March 26, 2024 · Health Visit
Citation TXV-HLT-20240326-796efa90bfTexas Health and Human Services cited this agency after an inspection completed on March 26, 2024. The state's finding, as published: "The agency failed to include verification of license, permits, reference(s), job experience, or educational requirements to verify qualifications for each position a person accepted in its personnel records." Texas licenses home care agencies under 26 Texas Administrative Code Chapter 558.
Penalties (1)
June 24, 2024 · Fine
Texas Health and Human Services assessed an administrative penalty of $1,250 against this agency on June 24, 2024. The state cited 26 Texas Administrative Code 558.247(a)(1); 558.247(a)(3). The state's finding, as published: "The agency failed to comply with requirements to conduct a criminal history check on an unlicensed applicant for employment or an unlicensed employee with duties involving face-to-face contact with a client. The agency employed an unlicensed person with face-to-face client contact before it searched the nurse aide and employee misconduct registries or employed an unlicensed person who was listed…."
Typical cost
CareScout Cost of Care Survey, 2025
This provider's prices aren't public. Here is what the same care typically costs in Texas.
Nearby alternatives
Other licensed providers in Crowley.
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