Nursing Homes · Medicare certified
Complete Care at Milford Manor LLC
69 Maple Road · West Milford, NJ 07480 · 120 certified beds
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About Complete Care at Milford Manor LLC
Complete Care at Milford Manor LLC is a nursing home in West Milford, New Jersey. Its capacity is 120 beds, the same as the Passaic County median for nursing homes. It is run by a for-profit operator and is part of Complete Care. It is Medicare certified. Its public inspection record shows 26 citations, the most recent on June 25, 2025. CMS also lists 1 fine or payment denial against it. Nurse staffing averages 3.09 hours per resident per day. Its public records were last updated in October 2026.
Public record
CMS Care Compare, updated October 2026
Certification
Medicare-certified.
Ratings
Overall
2.0Staffing
2.0Quality measures
4.0CMS Care Compare, October 2026.
Inspection history (26)
Records from March 2021 to June 2025.
June 25, 2025
Tag F0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected July 25, 2025.
March 7, 2025
Tag F0583Keep residents' personal and medical records private and confidential.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected March 10, 2025.
March 7, 2025
Tag F0946Provide training in compliance and ethics.
Severity E: pattern, no actual harm, potential for more than minimal harm. Corrected March 10, 2025.
March 7, 2025
Tag F0757Ensure each resident’s drug regimen must be free from unnecessary drugs.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected March 10, 2025.
March 7, 2025
Tag F0880Provide and implement an infection prevention and control program.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected March 10, 2025.
March 7, 2025
Tag F0580Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected March 10, 2025.
March 7, 2025
Tag F0692Provide enough food/fluids to maintain a resident's health.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected March 10, 2025.
March 7, 2025
Tag F0697Provide safe, appropriate pain management for a resident who requires such services.
Severity G: isolated, actual harm. Corrected March 10, 2025.
March 7, 2025
Tag F0883Develop and implement policies and procedures for flu and pneumonia vaccinations.
Severity E: pattern, no actual harm, potential for more than minimal harm. Corrected March 10, 2025.
March 7, 2025
Tag F0949Provide behavior health training consistent with the requirements and as determined by a facility assessment.
Severity E: pattern, no actual harm, potential for more than minimal harm. Corrected March 10, 2025.
March 7, 2025
Tag F0842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected March 10, 2025.
March 7, 2025
Tag F0945Include as part of its infection prevention and control program, mandatory training that includes written standards, policies, and procedures for the program.
Severity E: pattern, no actual harm, potential for more than minimal harm. Corrected March 10, 2025.
March 7, 2025
Tag F0803Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Severity E: pattern, no actual harm, potential for more than minimal harm. Corrected March 10, 2025.
March 7, 2025
Tag F0686Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected March 10, 2025.
January 5, 2024
Tag F0880Provide and implement an infection prevention and control program.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected January 26, 2024.
February 18, 2023
Tag F0660Plan the resident's discharge to meet the resident's goals and needs.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected March 31, 2023.
February 18, 2023
Tag F0759Ensure medication error rates are not 5 percent or greater.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected March 31, 2023.
February 18, 2023
Tag F0755Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected March 31, 2023.
February 18, 2023
Tag F0697Provide safe, appropriate pain management for a resident who requires such services.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected March 31, 2023.
February 18, 2023
Tag F0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected March 31, 2023.
Penalties (1)
Total fines: $3,595
March 7, 2025 · Fine
CMS recorded a civil money penalty of $3,595 against this nursing home on March 7, 2025.
Staffing
3.09 nurse hours per resident per day in Q2 2026, about the same as in Q4 2025.
From the payroll records nursing homes file with CMS.
Ownership
For profit
Part of Complete Care, a chain of 85 nursing homes.
Average CMS star ratings across the chain: 3.3 overall, 2.7 for health inspections, 2.4 for staffing, 4.6 for quality measures.
Typical cost
CareScout Cost of Care Survey, 2025
This provider's prices aren't public. Here is what the same care typically costs in New Jersey.
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