Nursing Homes · Medicare certified
Complete Care at Hales Corners
9449 W. Forest Home Ave. · Hales Corners, WI 53130 · 62 certified beds
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About Complete Care at Hales Corners
Complete Care at Hales Corners is a nursing home in Hales Corners, Wisconsin. Its capacity is 62 beds, below the Milwaukee County median of 95 for nursing homes. It is run by a for-profit operator and is part of Complete Care. It is Medicare certified. Its public inspection record shows 17 citations, the most recent on February 19, 2026. CMS also lists 1 fine or payment denial against it. Nurse staffing averages 4.66 hours per resident per day. Its public records were last updated in October 2026.
Public record
CMS Care Compare, updated October 2026
Certification
Medicare-certified.
Ratings
Overall
4.0Staffing
2.0Quality measures
5.0CMS Care Compare, October 2026.
Inspection history (17)
Records from January 2023 to February 2026.
February 19, 2026
Tag F0610Respond appropriately to all alleged violations.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected February 20, 2026.
February 19, 2026
Tag F0550Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected February 19, 2026.
December 5, 2025
Tag F0925Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected December 8, 2025.
December 5, 2025
Tag F0573Let each resident or the resident's legal representative access or purchase copies of all the resident's records.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected December 8, 2025.
December 5, 2025
Tag F0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected December 8, 2025.
June 18, 2025
Tag F0804Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected July 14, 2025.
June 18, 2025
Tag F0628Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected June 25, 2025.
June 18, 2025
Tag F0810Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected July 7, 2025.
June 18, 2025
Tag F0692Provide enough food/fluids to maintain a resident's health.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected July 7, 2025.
June 18, 2025
Tag F0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected July 7, 2025.
June 18, 2025
Tag F0609Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected June 27, 2025.
March 27, 2024
Tag F0610Respond appropriately to all alleged violations.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected April 25, 2024.
March 27, 2024
Tag F0686Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity G: isolated, actual harm. Corrected April 25, 2024.
January 12, 2023
Tag F0886Perform COVID19 testing on residents and staff.
Severity F: widespread, no actual harm, potential for more than minimal harm. Corrected January 13, 2023.
January 12, 2023
Tag F0803Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Severity F: widespread, no actual harm, potential for more than minimal harm. Corrected February 10, 2023.
January 12, 2023
Tag F0888Ensure staff are vaccinated for COVID-19.
Severity C: widespread, no actual harm, potential for minimal harm. Corrected January 13, 2023.
January 12, 2023
Tag F0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected January 13, 2023.
Penalties (1)
Total fines: $17,934
March 27, 2024 · Fine
CMS recorded a civil money penalty of $17,934 against this nursing home on March 27, 2024.
Staffing
4.66 nurse hours per resident per day in Q2 2026, up from 4.53 in Q4 2025.
From the payroll records nursing homes file with CMS.
Ownership
For profit
Part of Complete Care, a chain of 85 nursing homes.
Average CMS star ratings across the chain: 3.3 overall, 2.7 for health inspections, 2.4 for staffing, 4.6 for quality measures.
Typical cost
CareScout Cost of Care Survey, 2025
This provider's prices aren't public. Here is what the same care typically costs in Wisconsin.
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