Nursing Homes · Medicare certified
Highlands Living Center
500 Hahnemann Trail · Pittsford, NY 14534 · 122 certified beds
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About Highlands Living Center
Highlands Living Center is a nursing home in Pittsford, New York. Its capacity is 122 beds, above the Monroe County median of 120 for nursing homes. It is run by a nonprofit operator and is part of Strong Partners Healthsystem, INC. It is Medicare certified. Its public inspection record shows 19 citations, the most recent on May 28, 2026. Enforcement records show no fine or payment denial against it. Nurse staffing averages 3.84 hours per resident per day. Residents and families can raise concerns with the New York State Long-Term Care Ombudsman Program at 1-855-582-6769. Its public records were last updated in October 2026.
Public record
CMS Care Compare, updated October 2026
Certification
Medicare-certified.
Ratings
Overall
2.0Staffing
2.0Quality measures
2.0CMS Care Compare, October 2026.
Inspection history (19)
Records from September 2021 to May 2026.
May 28, 2026
Tag F0609Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D: isolated, no actual harm, potential for more than minimal harm.
May 28, 2026
Tag F0610Respond appropriately to all alleged violations.
Severity D: isolated, no actual harm, potential for more than minimal harm.
February 19, 2025
Tag F0880Provide and implement an infection prevention and control program.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected April 15, 2025.
February 19, 2025
Tag F0677Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected April 15, 2025.
February 19, 2025
Tag F0919Make sure that a working call system is available in each resident's bathroom and bathing area.
Severity E: pattern, no actual harm, potential for more than minimal harm. Corrected April 15, 2025.
February 19, 2025
Tag F0759Ensure medication error rates are not 5 percent or greater.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected April 15, 2025.
February 19, 2025
Tag F0760Ensure that residents are free from significant medication errors.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected April 15, 2025.
February 19, 2025
Tag F0921Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Severity E: pattern, no actual harm, potential for more than minimal harm. Corrected April 15, 2025.
February 19, 2025
Tag F0610Respond appropriately to all alleged violations.
Severity E: pattern, no actual harm, potential for more than minimal harm. Corrected April 15, 2025.
February 19, 2025
Tag F0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected April 15, 2025.
June 9, 2023
Tag F0692Provide enough food/fluids to maintain a resident's health.
Severity E: pattern, no actual harm, potential for more than minimal harm. Corrected July 26, 2023.
June 9, 2023
Tag F0842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity E: pattern, no actual harm, potential for more than minimal harm. Corrected July 26, 2023.
June 9, 2023
Tag F0836Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
Severity E: pattern, no actual harm, potential for more than minimal harm. Corrected July 26, 2023.
June 9, 2023
Tag F0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E: pattern, no actual harm, potential for more than minimal harm. Corrected August 24, 2023.
June 9, 2023
Tag F0695Provide safe and appropriate respiratory care for a resident when needed.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected July 26, 2023.
June 9, 2023
Tag F0791Provide or obtain dental services for each resident.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected July 26, 2023.
September 2, 2021
Tag F0885Report COVID19 data to residents and families.
Severity E: pattern, no actual harm, potential for more than minimal harm. Corrected October 7, 2021.
September 2, 2021
Tag F0880Provide and implement an infection prevention and control program.
Severity D: isolated, no actual harm, potential for more than minimal harm. Corrected October 7, 2021.
September 2, 2021
Tag F0732Post nurse staffing information every day.
Severity B: pattern, no actual harm, potential for minimal harm. Corrected October 7, 2021.
Penalties
CMS lists no fines or payment denials for this nursing home in the last three years.
Staffing
3.84 nurse hours per resident per day in Q2 2026, up from 3.51 in Q4 2025.
From the payroll records nursing homes file with CMS.
Ownership
Non profit
- Parent company: Strong Partners Healthsystem, INC
Typical cost
CareScout Cost of Care Survey, 2025
This provider's prices aren't public. Here is what the same care typically costs in New York.
What Medicaid pays nursing homes
This is what New York Medicaid pays a nursing home for each resident per day. It is not what a family pays privately, but it shows what the state treats as the cost of a day of care.
Median facility daily rate
$273.87per day
About $8,326 a month.
Median we calculated from the state's own facility rate file, January 1, 2025. Based on 591 facilities.
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