In-Home Care · El Paso, TX
In-Home Care
Care at Heart Home Health Services
12724 Tierra Monje · El Paso, TX 79938 · Lic. #019708 (TX)
License status: Licensed facility · Verify with the state (opens in a new tab)
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About Care at Heart Home Health Services
Care at Heart Home Health Services is an in-home care agency based in El Paso, Texas. The TX licensing record lists its status as "LICENSED FACILITY". Its public inspection record shows 4 citations, the most recent on June 24, 2025. Enforcement records show no fine or payment denial against it. It is one of 157 in-home care agencies listed in El Paso. Complaints about in-home care agencies in Texas go to the Texas Health and Human Services Commission at 1-800-458-9858. Its public records were last updated in August 2026.
Public record
State licensing agency, updated November 2026
Inspection history (4)
All records are from June 2025.
June 24, 2025 · Health Visit
Citation TXV-HLT-20250624-49eb7d0403Texas Health and Human Services cited this agency after an inspection completed on June 24, 2025. The state's finding, as published: "The agency failed to document in the client record the steps it took to make sure each client's care was coordinated among all service providers." Texas licenses home care agencies under 26 Texas Administrative Code Chapter 558.
June 24, 2025 · Health Visit
Citation TXV-HLT-20250624-3cc08c9ff0Texas Health and Human Services cited this agency after an inspection completed on June 24, 2025. The state's finding, as published: "The administrator failed to make sure the documentation of services provided was accurate and timely." Texas licenses home care agencies under 26 Texas Administrative Code Chapter 558.
June 24, 2025 · Health Visit
Citation TXV-HLT-20250624-a55458022bTexas Health and Human Services cited this agency after an inspection completed on June 24, 2025. The state's finding, as published: "The agency failed to have clinical and progress notes in each client record as applicable and/or to make sure staff wrote these notes on the day of service and that the agency placed these notes into the client records within 14 working days." Texas licenses home care agencies under 26 Texas Administrative Code Chapter 558.
June 24, 2025 · Health Visit
Citation TXV-HLT-20250624-8fd1d34d78Texas Health and Human Services cited this agency after an inspection completed on June 24, 2025. The state's finding, as published: "The agency failed to have a care plan, plan of care, or individualized service plan, as applicable, in each client record, and/or failed to meet specified requirements for the information included in each of these plans." Texas licenses home care agencies under 26 Texas Administrative Code Chapter 558.
Penalties
Texas HHSC lists no administrative penalties or other enforcement actions for this agency in its TULIP licensing record.
Typical cost
CareScout Cost of Care Survey, 2025
This provider's prices aren't public. Here is what the same care typically costs in Texas.
Nearby alternatives
Other licensed providers in El Paso.
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